Looks like you’re on the UK site. Choose another location to see content specific to your location
Back to search
Role Filled
Technical Support Specialist
Laboratories
Laboratory Team
Oxford
£24,000 - £30,000
Diagnostics
Role Overview
PRODUCTS: Immunology, Biochemistry, Infectious Diseases, Genetics, Point Of Care Testing, ELISA.
CUSTOMERS: Clinical and Research Laboratories
REPORTS TO: Technical Services Manager
The role is predominately office-based in Oxford, with around 20% travel across the UK to customer sites when required.
Company Information
Its an established international diagnostics company. The aim is to grow as a globally recognised, innovative, integrated IVD company, supplying primarily clinical customers with diagnostic solutions based on immunoassays and molecular diagnostics.
As a UK distributor, the company aims to provide quality diagnostic products for clinical, research and industrial laboratories in the United Kingdom and Republic of Ireland- strive to offer goods and services that not only answer the needs of customers but also serve to help them make a step forward in their work.
“Our family of employees should feel personally valued, empowered, happy and rewarded both mentally and financially”
Role Requirements
– First line support to internal and external customers for pre and post sales technical enquiries by phone and email
– Logging of support cases on CRM, updating and maintaining accurate records
– Assist with the investigation, documentation and resolution of customer queries including liaison with relevant suppliers in a timely professional manner
– Maintain product training materials for in-house and for customer training
– Work alongside the Technical Specialist / Technical Services Manager to assist with demonstration of products, presentations and production of demonstration materials
– Travelling to customer sites as and when required
– To assist with installation of instruments and provide training to customers on the functionality of the instrument – on site & remotely
– To perform annual preventative maintenance visits on instruments – on site & remotely once singed off as competent
Person Specifications
– 2:1 or above in a life science degree and a minimum of 1 year laboratory experience
– IT competent in standard Microsoft office packages and confident with learning new software
– Trouble shooting skills, good at problem solving, logical thinking and strategic planning
– Passion for helping people and providing excellent customer service
– Ability to work efficiently, multi task and prioritize with accuracy and attention to detail
– Must be able to work independently using own initiative in addition to working as part of a team and contributing team projects / problem solving
Package
Private Healthcare
25 days annual leave
Contributory Pension
All business mileage paid for – £0.45p a mile
Locations
Banbury
Bicester
Oxford
Witney
Previous Listing
Date Updated
17 Nov 2023
Job reference
71854
Categories
Full Time
Take Experience
Take Graduate
Take Trainee
Share Job
Copy link
Copied to clipboard
This role has been filled
Hiring contacts
This role has been filled
Related Jobs
The Zenopa Salary Guide is based on Zenopa industry experience, it is not specific to this particular job, but it is useful to provide you indicative information and enable you to find jobs when searching salary bands. Individual jobs salary ranges are frequently not released into the public domain, this will be released to you upon application.
Why Zenopa?
We aim to operate and maintain the following set of core values
