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Role Filled

Technical Support Specialist

Laboratory Team
£24,000 - £30,000

Role Overview

PRODUCTS: Immunology, Biochemistry, Infectious Diseases, Genetics, Point Of Care Testing, ELISA.
CUSTOMERS: Clinical and Research Laboratories
REPORTS TO: Technical Services Manager

The role is predominately office-based in Oxford, with around 20% travel across the UK to customer sites when required.

Company Information

Its an established international diagnostics company. The aim is to grow as a globally recognised, innovative, integrated IVD company, supplying primarily clinical customers with diagnostic solutions based on immunoassays and molecular diagnostics.
As a UK distributor, the company aims to provide quality diagnostic products for clinical, research and industrial laboratories in the United Kingdom and Republic of Ireland- strive to offer goods and services that not only answer the needs of customers but also serve to help them make a step forward in their work.
“Our family of employees should feel personally valued, empowered, happy and rewarded both mentally and financially”

Role Requirements

– First line support to internal and external customers for pre and post sales technical enquiries by phone and email
– Logging of support cases on CRM, updating and maintaining accurate records
– Assist with the investigation, documentation and resolution of customer queries including liaison with relevant suppliers in a timely professional manner
– Maintain product training materials for in-house and for customer training
– Work alongside the Technical Specialist / Technical Services Manager to assist with demonstration of products, presentations and production of demonstration materials
– Travelling to customer sites as and when required
– To assist with installation of instruments and provide training to customers on the functionality of the instrument – on site & remotely
– To perform annual preventative maintenance visits on instruments – on site & remotely once singed off as competent

Person Specifications

– 2:1 or above in a life science degree and a minimum of 1 year laboratory experience
– IT competent in standard Microsoft office packages and confident with learning new software
– Trouble shooting skills, good at problem solving, logical thinking and strategic planning
– Passion for helping people and providing excellent customer service
– Ability to work efficiently, multi task and prioritize with accuracy and attention to detail
– Must be able to work independently using own initiative in addition to working as part of a team and contributing team projects / problem solving


Private Healthcare
25 days annual leave
Contributory Pension
All business mileage paid for – £0.45p a mile


Previous Listing
Date Updated
17 Nov 2023
Job reference
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Why Zenopa?

We aim to operate and maintain the following set of core values

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In house, contracting department.

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We liaise on your behalf

Required equipment, e.g. cars, laptops, mobiles, we negotiate with the employer source and manage these on your behalf.

Solid Industry Relationships

Our recruitment teams have built relationships with some of the UK’s most prestigious pharmaceutical companies

High Success Rate

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Systems that work for you

As an ISO 9000 organisation we have fully defined systems that are regularly audited. You can be assured we consistently following processes that deliver for all.