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Aflac Collaborates with SKYGEN to Improve Customer Experience

9th July 2024

Leading American supplier of supplementary insurance, Aflac, announced today that SKYGEN has been hired by its dentistry and vision business to further enhance the customer experience. With offices in all 50 states, SKYGEN is a leading technology collaborator for dentistry and vision insurance programmes in the United States, servicing close to 50 million members.

Via an injection of industry-leading automation, this relationship with SKYGEN will allow Aflac to offer extra assistance for its claims and billing procedures, boosting efficiency and precision targeted at enhancing the consumer experience. In order to better coordinate providers, insurers, patients, and industry partners, the SKYGEN Dental Hub provides a single point of communication. This instantaneous accessibility will guarantee a more favourable experience for all parties.

Aflac Senior Vice President, Aflac Benefits Solutions, Jon Edgington stated: “This partnership will create additional efficiencies, ensuring that we deliver on the Aflac promise to provide benefits that our customers need quickly and accurately. It is equally important to Aflac that SKYGEN aligns with our long history of collaborating with ethical, highly skilled, dependable partners who provide multiple advantages for the business.”

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