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Field Service Engineer
Role Overview
Apply knowledge of mechanics, electronics, optics, computers, and products to the installation, preventive maintenance and repair of Imaging Equipment: PET, PET/CT, CT, SPECT, and SPECT/CT. You will cultivate superior customer relations to ensure contract stability and continued success.
Company Information
Our client is a national leader in diagnostic imaging solutions. As a valued partner, they provide nationwide service and support in the industry with expertise in nuclear medicine, molecular imaging, radiation oncology, and ultrasound.
Their end-to-end solution of products and services includes a full line of new and refurbished equipment, software, service, clinical applications support, turnkey diagnostic imaging, and radiopharmaceuticals. They aim to maximize customer satisfaction through a relentless pursuit of quality, a broad portfolio of services, and a commitment to continuous improvement.
Role Requirements
· Servicing Imaging Equipment in a field-based, customer-facing role that primarily installs, services, maintains and modifies our equipment at various customer sites. Equipment includes PET, PET/CT, CT and the Nuclear Medicine Modalities such as SPECT and SPECT/CT
· Routinely check on customer base for client satisfaction, unresolved issues, providing prompt and courteous service and support at all times.
· Effectively communicate with customers, team members and management regularly; provide customer, competitive and sales lead information to the appropriate account manager.
· Provide real-time and follow-up customer support, accurate resolutions; evaluate the customer issue, diagnose the problem, create a repair strategy then perform and verify the repair, include customer training, introducing the customer to basic features and functions of the instrument and software.
· Respond to service issues in a timely manner and provide on-site response that correlates with the customer contract terms and demands.
· Manage, prioritize and schedule all work to be performed to satisfy internal and external customer demands.
· Perform system installations using technical abilities and independent judgment during evaluations, troubleshooting, repairs, testing, refurbishing, routine maintenance and validation.
· Log and complete reports detailing service calls, indicating call types (down vs routine), and on-site visits including services completed, recommended parts for next service visit, and modifications to improve or update current design.
· Comply with all applicable regulatory guidelines in regards to ISO Certification and process and procedure protocols are followed according to company standards.
· Maintain performance standards by meeting Key Performance Indicators (KPIs) as indicated on your performance plan.
· Complete and maintain training and certification for serviced systems.
· Adhere to Quality Management Procedures (QMI) and Work Instructions (WI) as set by the Quality Management Systems (QMS).
· Perform other duties as determined by management.
Person Specifications
· Hands on Nuclear Medicine modality experience.
· Military background is preferable
· Experience working with limited support
· Experience within the field
· Imaging Modality experience
Package
Annual salary: 100,000 to 140,000 (Dependant on experience)
+ Overtime (Engineers average up to 5 hours per week)
$650 a month Car allowance – Company credit card
3 to 4 weeks holiday + Sick leave – Subject to change
Medical – Prescription Coverage
Vision Coverage
Dental Coverage
Short-Term and Long-Term Disability Coverage
Basic Life and Accidental Death and Dismemberment Insurance
Flexible Spending Accounts (Medical/Dependent Care)
401k Savings Plan
Paid Time Off
Employee Assistance Program (EAP)
Employee Referral Program