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Field Service Engineer

Scientific Supplier
Engineers Field & Depot
$80,000 -$140,000

Role Overview

Perform preventive maintenance service calls at client locations, addressing any needs,
concerns, and questions they might have. Coordinate schedule with customer and maintain
communication regarding estimated time of arrival, job status, equipment status, and time of
completion and departure from account with your direct manager and the customer. Perform all
service calls to the Axlab standards of training and protocol. Uphold company core values at
all times.

Company Information

Zenopa has parterned with a Danish-owned company that since 1993 has supplied advanced equipment to hospitals and laboratories. Today,they deliver solutions throughout Europe and the United States

Role Requirements

• Perform Preventative maintenance according to the PM protocols.
• Maintain possession of proper parts inventory necessary for PM tasks.
• Evaluate client labs for additional service opportunities.
• Compile necessary service reports and PM date stickers for all instruments service.
• Record service reports and send to Service Coordinator electronically.
• Restock inventory as parts become available. Take physical inventory of warehouse as requested.
• Review service schedule for upcoming week and plan accordingly.
• Attend scheduled Tech meetings as required.
• Assist Priority service team with their service calls as needed.
• Coordinate all quotes with the office staff.
• Follow up on any pending contract renewals and PM jobs that have not yet been closed. Competencies
• Basic mechanical aptitude and skills
• Time management skills
• Basic PC skills
• Solid verbal and written communication skills
• Neat and orderly appearance with the client in mind always
• Team player
• Negotiation skills
• Ability to interpret schematics and illustrated parts drawings
• Ability to lift 50 pounds and stand for long periods of time
• Manual dexterity, hand-eye coordination
Travel required
• Travel is required to provide service at customer locations.
• Travel by driving or flying is required based on the needs of the business.
• Overnight stays are required on an as needs basis to complete service needs of the customer.

Person Specifications

· 5-10 years field service experience
· Histology and pathology Diagnostic experience preferred
· Motivated and hardworking
· Leadership and operations experience (preferred)
· Passport
· Driving licence
· Customer service


$700 Car maintenance allowance
Competitive Salary

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    Date Updated
    16 Jul 2024
    Job reference
    Full Time
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    Why Zenopa?

    We aim to operate and maintain the following set of core values

    Group people cartoon
    In house, contracting department.

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    We liaise on your behalf

    Required equipment, e.g. cars, laptops, mobiles, we negotiate with the employer source and manage these on your behalf.

    Solid Industry Relationships

    Our recruitment teams have built relationships with some of the UK’s most prestigious pharmaceutical companies

    High Success Rate

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    Systems that work for you

    As an ISO 9000 organisation we have fully defined systems that are regularly audited. You can be assured we consistently following processes that deliver for all.