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Field Service Engineer
Role Overview
As a Field Service Engineer, you will be responsible for the installation, maintenance, servicing, and technical support of specialist dental and veterinary equipment across the UK. This role offers a high level of autonomy, with a focus on ensuring equipment reliability, minimising downtime, and delivering a consistently high standard of customer support.
Company Information
Zenopa are partnered with a well-established UK dental technology provider with more than 45 years of experience supporting dental and veterinary professionals. The business specialises in the supply, installation, maintenance, and support of advanced equipment, helping practices maximise performance, reliability, and clinical efficiency through high-quality technology solutions.
With a strong reputation for technical expertise and customer support, the company combines innovative equipment with comprehensive service capabilities. Their culture is collaborative, practical, and customer-focused, placing significant value on technical excellence, continuous improvement, and long-term customer relationships.
Role Requirements
Provide installation, servicing, maintenance, and technical support for a range of advanced dental and veterinary technologies across customer sites.
Support specialist equipment including low-dose 3D X-ray systems, dental laser systems, and X-ray devices, ensuring optimal performance and reliability.
Deliver effective fault diagnosis and technical problem resolution to minimise equipment downtime and maintain customer confidence.
Manage travel across the UK, primarily supporting an established customer base throughout the South of England, while undertaking some product preparation and testing from home.
Contribute to continuous improvement initiatives by sharing technical feedback and field insights with internal teams.
Maintain accurate service documentation, system records, and visit reports while identifying and communicating potential commercial opportunities to the sales team where appropriate.
Person Specifications
Minimum Level 3 qualification in Electrical Engineering.
Previous experience working within a service engineering or technical support environment.
Military engineering experience is desirable.
Strong fault-finding and problem-solving abilities.
Comfortable working independently and managing field-based activities.
Professional customer-facing communication skills and a proactive approach to service delivery.
Package
Base salary up to £55,000.
Discretionary performance bonus.
Company van.
Private healthcare.
25 days annual leave plus bank holidays.
If you are a technically minded engineer who enjoys solving problems, maintaining critical equipment, and building trusted customer relationships, we would welcome the opportunity to discuss this position with you.
Unless stated otherwise, candidates applying for UK-based positions must already be authorised to work in the UK.
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Locations
We aim to operate and maintain the following set of core values