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Field Service Engineer

Scientific Supplier
Engineers Field & Depot
South San Francisco
$80,000 - $110,000

Role Overview

Our Field Service Engineers are the beating heart of our organization. Their product knowledge is grounded in science and their commitment to best-in-class customer service makes us unstoppable.
We are growing and are thrilled to be recruiting in the Valparaiso, IN area. Joining a team in our Breast & Skeletal Health you will be responsible for preventative maintenance, repairs and servicing of our innovative medical imaging and interventional products. As a FSE, you travel to our customer sites to ensure our products are calibrated and optimized for high performance. You will be able to build relationships with our customers, putting them at ease that you are there to investigate and solve any technical issues.

Company Information

Zenopa has partnered with a leading American medical technology company specializing in products for women’s health, diagnostics, and medical imaging. This company’s headquarters are in Marlborough, Massachusetts, and they focus on early detection and treatment of health conditions, particularly those affecting women.

Role Requirements

Responsible for the installation and service of (mammography, digital mammography, bone densitometry, and mini c-arms) which include electrical, mechanical and software components.
Establish and maintain a high level of customer satisfaction with products, support and service.
Complete all remedial service actions, standard system checks, and required hardware and software upgrades in accordance with approved policies and procedures.
Provide pre and post sales support by maintaining close working relationships with sales and customers to ensure expectations are met and equipment installations are handled as planned.
Respond to customer inquiries in written form (with managerial approval), in person, or via telephone as needed.
Escalate customer issues and unresolved product problems to service management in a comprehensive and timely manner.

Person Specifications

Must be a self-starter, able to travel and work independently with minimal supervision.
Must be capable of multi-tasking, setting priorities and scheduling work activities.
Ability to resolve problems, think analytically and communicate professionally in high pressure, time sensitive, customer environments.
Willing to work flexible hours and overtime on short notice.
Position requires the ability to be “on call” after normal working hours.
Associate’s Degree or equivalent in electronics, computer science or related technical discipline is required.


Company Car and Gas Card
health benefits
5-7.5% Bonus
Additional quarterly bonus depending on company performance

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    Date Updated
    17 Jul 2024
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    Why Zenopa?

    We aim to operate and maintain the following set of core values

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    In house, contracting department.

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    We liaise on your behalf

    Required equipment, e.g. cars, laptops, mobiles, we negotiate with the employer source and manage these on your behalf.

    Solid Industry Relationships

    Our recruitment teams have built relationships with some of the UK’s most prestigious pharmaceutical companies

    High Success Rate

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    Systems that work for you

    As an ISO 9000 organisation we have fully defined systems that are regularly audited. You can be assured we consistently following processes that deliver for all.