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Professional Services Manager
Role Overview
The role involves full profit and loss responsibility for services across Europe, specifically covering project delivery and application consulting. It requires close collaboration with sales, ensuring efficient project execution and client satisfaction, while continually driving team performance and operational improvements.
Company Information
Our client is a global leader in diagnostic informatics, providing cloud-based solutions to over 3,000 laboratories across multiple countries. With headquarters in the US and UK, it focuses on improving diagnostic workflows in healthcare, life sciences, and public health. The company has a strong reputation for delivering complex, end-to-end diagnostic solutions at scale.
Role Requirements
Deliver projects on time, within budget, and in line with contractual obligations.
Support sales through technical validation and estimation.
Monitor financial and operational project performance.
Lead and develop team capabilities, manage resource allocation, and ensure training and evaluations.
Maintain accurate project documentation and data systems.
Represent management in decision-making and team leadership.
Person Specifications
Strong experience with Laboratory Information Systems (LIS/LIMS).
Background in public health or laboratory environments.
Skilled in project management methodologies (PMBOK/Prince).
Excellent communication, leadership, and decision-making skills.
Fluent in German; English or French as a second language.
Educated to Master’s level or equivalent, with experience in complex software project delivery.
Package
Exceptionally high basic salary.
Company car/allowence.
Other benefits to be discussed.
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Locations
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