DoH launches phone number for non-emergency services

The Department of Health (DoH) has introduced a new telephone service designed to make it easier for UK patients to access non-emergency healthcare.

Health secretary Andrew Lansley was present to inaugurate the first operational call centre in the north-east of England, with the service set to be accessed by calling the three-digit number 111.

The number is designed for patients who require assistance with non-life-threatening ailments, providing instant advice for minor injuries and illnesses and referrals to relevant services for other conditions.

It is being introduced in the north-east in the first phase of a national rollout and will cater particularly to people needing help while away from home, as well as those calling outside of GP surgery hours.

Mr Lansley explained: "It is essential that we improve access to … urgent care services, which includes out-of-hours care. At present, too many people are confused about who to contact and how to do so."

Earlier this month, Mr Lansley said the DoH will also be looking to work towards improving standards in hospitals by ending the practice of mixed-sex accommodation wherever possible.