Park House achieves strong customer satisfaction performance

Park House Healthcare has highlighted the excellent ratings it has received in a recent customer satisfaction research campaign it carried out, in partnership with an independent specialist.

This exercise was the largest in the company's history and saw more than 300 healthcare professionals taking part, with Park House achieving a strong overall score of 4.3 out of five.

Areas in which the firm performed particularly well included good relationships, reliable deliveries and efficiency of ordering processes, receiving 4.5 scores for each of these criteria, while out-of-hours response times and product quality were rated at 4.4.

These results will now be used to benchmark the company's performance improvement initiatives over the next 18 months.

Peter Carroll, sales and marketing director at Park House Healthcare, said: "As a result of this significant campaign, we now have a wealth of valuable feedback to further develop business performance."

This comes after the firm was named medium or large business of the year at the Bradford Means Business Awards this summer.