GE Healthcare Logiq e users embrace new service

GE Healthcare has announced that users of its Logiq e compact ultrasound are embracing a new service that facilitates the connection of their ultrasound systems to the GE LiveAssist Centre.

Users can connect their systems to the technical support and clinical applications at the centre via a secure broadband connection as part of an innovative digital connectivity called InSite ExC.

This feature provides customers with real-time remote resolution of applications and service events.

GE Healthcare notes that most customer enquiries relating to compact ultrasound technology are related to connectivity and network configuration, with many new users requiring immediate assistance.

Ann Marie Lubert, general manager of Ultrasound Americas Services at GE Healthcare, said: “These problems are almost tailor-made for InSite ExC.

“Because our LiveAssist staff is able to view and control the same screens our customers are seeing, they can often diagnose and resolve problems on the spot.”

She added that InSite ExC offers a major contribution to the uptime equation for healthcare providers.

In April 2008, GE Healthcare announced the launch of two research programmes to prepare for the Olympic Games in Beijing this summer.