Systagenix receives contact centre team of the year award

Systagenix has been presented with an award for contact centre team of the year at the Customer Contact Association (CCA) Global Excellence Awards 2011.

The medical technology firm claimed the title in the business-to-business category, winning praise for its commitment to creating a "world-class customer experience" in the last year.

Held at the Hilton hotel in Glasgow on November 9th 2011, the awards are organised by the CCA each year to celebrate the leading professional achievements in customer service.

Ruth Davidson, global customer care director of Systagenix, said the team has successfully met the major challenge presented by an "aggressive go-live" strategy and now offers industry-leading competency.

"This is testament to their energy, enthusiasm and passion to make the difference for the organisation and the customer," she said.

Earlier this month, the company announced the launch of the Woundchek Protease Status testing device, which is the world's first point-of-care test for the assessment of chronic wounds.