Link Technologies launches new online help centre for customers

Link Technologies has announced the launch of a comprehensive online customer support platform to serve the oligo chemistry community.

The Link Help Centre incorporates three components – an extensive resource knowledgebase, a ticketed technical support system and an interactive community forum. It will act as a first point of contact, providing tailored support for customers with varying levels of need.

Users with simpler queries can resolve their own problems by interacting with the rest of the customer community, while the ticketed support system can offer more technical troubleshooting or guidance in an easily monitorable forum.

Offering access to a wealth of published, in-house and third-party knowledge also serves to make the Link Help Centre a comprehensive support solution.

Dr John Bremner, chief executive officer at Link Technologies, said: "Our new help centre fulfils the demand that we have encountered for such a service … Customer service is imperative and at Link, we will continue to build the resources available to our valued customers."

This comes after the firm launched a new product guide for 2013/14 at the end of last year, which provides a complete resource for oligonucleotide synthesis and modification.