Customer Services Officer

They are seeking an enthusiastic and driven Customer Service Officer to join their team. This role is crucial to the commercial function within the company – You would be acting as the first point of call for the company and will be communicating with patients and healthcare professionals alike to process orders and provide assistance to the company’s customers in a positive and effective manner. You would be working day to day with multiple stakeholders, both internally as well as with customers and partners to deliver a fantastic customer experience and efficient operations at the business. This role is a full-time position, based in their offices in the Warwick area.
Monday to Friday – 9:30am to 5:30pm.

Zenopa are excited to once again be partnered exclusively with a leading provider of innovative medical technologies in the diabetes space. Our client provides therapeutics solutions for managing Type 1 diabetes. Their flagship products help patients better manage their glucose levels with ease and precision.

Skills required:
– Providing excellent customer service with a professional, patient and friendly attitude
– Detail-oriented, with strong organisational and time-management skills
– Well spoken, sympathetic telephone manner and displays active listening
– Presents good problem solving and resolution skills
– Can communicate information in a clear, correct and concise manner
– Proficient knowledge of PC and MS Office (Word, Excel, etc)
– Use of invoicing/accounts software is ideal (ideally QuickBooks), but full training can be provided
– Ability to adapt and work in a fast-paced environment where you may be asked to assist in other teams/departments within the business
– Previous customer service experience is essential

Package – happy to be discussed alongside an inclusive, supportive and patient orientated culture with the opportunity to work with cutting-edge medical technology.