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Field Service Engineer
Role Overview
You will provide field-based service, maintenance, calibration, and technical support for specialised equipment, ensure customer satisfaction, follow quality and compliance standards, and contribute to business growth through contract management and sales support.
Company Information
We have partnered with a Scientific Manufacturuer who supply and support a range of sophisticated laboratory equipment, developed and manufactured by their German parent company. They are a tight-knit group with with 60+ years’ service experience between them. Their customers include a range of manufacturing industries, Universities and Research Institutes, across many interesting applications.
Role Requirements
Performing unsupervised field service activities, fault diagnosis, calibration, preventative maintenance and service repairs.
Coordinating your schedule alongside service colleagues in order to provide the timeliest response to our customers, whist minimising travel time and costs.
Providing technical telephone and e-mail support when in the office or on the road when it is safe to do so.
Producing service reports that include itemisation of parts used in order that we might maintain minimum stock levels of regularly used items.
Expansion of the current service contract customers and the provision of sales leads for product managers.
Working to procedures as detailed within our business systems manual, in order that we might maintain our NQA status.
Person Specifications
Experience working with both electronic and mechanical instrumentation or equipment is seen as essential.
However, experience of lone working in a laboratory environment is preferred but not essential.
Enthusiasm, initiative, a keeness to learn are all attributes we value.
Package
Company car (Personal use).
Meal allowance £5.
Bonus scheme.
No weekend work.
OEM Training.
Annual pay rises.
Even if you do not fit the criteria, we still want to hear from you! We have over 300 jobs not advertised on the website that you could be a perfect fit for!
Locations
We aim to operate and maintain the following set of core values