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Technical Support Administrator
Role Overview
You will provide Level 1 technical support for patients and professionals using diabetes therapeutic systems, while maintaining database records and generating operational reports.
Company Information
Zenopa are excited to once again be partnered exclusively with a leading provider of innovative medical technologies in the diabetes space. Our client provides therapeutics solutions for managing Type 1 diabetes. Their flagship products help patients better manage their glucose levels with ease and precision.
Role Requirements
Provide front-line technical support to users of hybrid closed loop systems
Assist with troubleshooting, system setup, configuration, and usage guidance
Maintain and update user databases and device configuration records
Track purchase order coverage and follow up with customers or internal teams as required
Generate reports on renewals, expiries, and billing in collaboration with finance
Deliver high-quality customer service and patient education
Person Specifications
Experience in Level 1 technical support
Strong communication skills, verbal and written
Proficiency in database systems and reporting
Excellent organisational and attention-to-detail skills
Ability to work independently and cross-functionally
Willingness to learn about diabetes therapeutic technology
Package
Full-time position based in Warwick
Monday to Friday, 9:30am to 5:30pm
Opportunity to work with innovative diabetes technology
Inclusive and patient-focused company culture
Package to be discussed
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Locations
We aim to operate and maintain the following set of core values