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Depot Service Engineer

Medical Devices & Equipment
Engineers Field & Depot
Medical
Runcorn
£speak to Tom

Role Overview

The position of the Depot Service Engineer includes the following administrative and technical tasks. The planning and execution of service processes, the development of service offers, the assumption of tasks, accounting, and logistics as well as the maintenance and repair of the companies resuscitation products.

Company Information

We are seeking a skilled Service Engineer to join our clients team. Our client are a company develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally.

Role Requirements

– Customer Query triage, Fault finding and repairing routing
– Performing regular maintenances on the devices
– Executing STK / MTK’s according to MPG / MPBetreibV
– Performing input and output quality checks
– Making sure all tasks are done well on time, minimizing overall TAT (turnaround times)
– Accurate documenting of fault findings, creating of detailed service reports
– Tracking of activities in the Complaint Management System database
– Handling of incoming customer calls and inquiries
– Building strong relationship to Sales, Customer Service and Business Partners
– Managing and minimizing customer complaints and ensuring they are satisfactorily closed
– Hands-on contribution to day-to-day output of department
– Ensuring that all legal and regulatory requirements are met in a timely fashion

Person Specifications

– Excellent knowledge and proven skills in Electronics & Mechanics
– IT equipment, networking competences (e.g. MS Office)
– Diagnostic and measurement equipment
– General knowledge of all engineering disciplines
– Technical knowledge of resuscitation equipment (beneficial)
– Willingness to learn and open-mindedness
– Teamwork and reliability
– Economic thinking and action
– Responsibility and care

Package

£ Competitive basic salary
5% annual bonus – individual goals
Pension – company matches your contributions 5%
Private Healthcare insurance (AVIVA)
Additional benefits with dentist, glasses – covers all healthcare expenses
7.30 – 4 Monday – Friday
No overtime

Locations

Altrincham
Bootle
Chester
Deeside
Ellesmere Port
Leigh
Liverpool
Ormskirk
Prescot
Runcorn
Skelmersdale
St Helens
Warrington
Widnes
Wigan
Wirral
Previous Listing
Date Updated
30 Oct 2024
Job reference
73634
Categories
Full Time
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