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Field Service Engineer

Scientific Supplier
Engineers Field & Depot
Laboratory
Central East
Call 01494 818 029
Diagnostics

Role Overview

You’ll be responsible for ensuring reliable performance of high-value medical and laboratory systems through professional installation, preventative maintenance, and reactive support. The role combines hands-on technical work with strong customer interaction, offering variety, autonomy, and the opportunity to make a tangible impact on healthcare delivery.

Company Information

Our client is a leader in healthcare innovation, dedicated to transforming patient care through groundbreaking diagnostic solutions and technologies. With over 100 years of experience, our client has been at the forefront of developing, manufacturing, and marketing innovative healthcare products. Their diagnostics division leads globally in in-vitro diagnostics, offering comprehensive solutions across all areas of medical testing. By combining people and technology, they deliver innovative, cost-effective, and reliable services to laboratories and healthcare providers worldwide. Their products enable early disease detection, prevention, diagnosis, and monitoring – and it’s often said that there is no laboratory in the world without one of their diagnostic solutions.

Role Requirements

Provide technical support for a wide range of electrical and mechanical diagnostic equipment.
Carry out fault diagnosis, repairs, preventative maintenance, and system installations both on-site and remotely.
Deliver high-quality customer service, representing the business professionally at all times.
Build strong, trust-based relationships with customers across NHS, university, and private laboratory environments.
Work collaboratively with internal teams to ensure equipment reliability and optimal customer satisfaction.

Person Specifications

Qualified Engineer with proven experience servicing high-value capital equipment.
Equivalent qualifications to HNC/HND level or higher in Electrical or Mechanical Engineering are desirable.
Confident and customer-focused, with the ability to excel in a fast-paced, dynamic environment.
Skilled at building productive relationships and navigating complex matrix organisations with ease.

Package

Competitve base salary.
Annual bonus of 12% on target.
Contributory pension scheme (employees may contribute 3%, 4%, or 5% of salary, with the company matching contributions).
£5 daily lunch allowance during field trips.
Company car allowance of £7,200 per annum.
Flexible benefits plan worth over £900 annually.
25 days’ annual leave.
Opportunity to purchase company shares at a 20% discount.

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    Locations

    Alfreton
    Burton upon Trent
    Derby
    Lincon
    Louth
    Mansfield
    Market Rasen
    Matlock
    Newark
    Nottingham
    Sutton-in-Ashfield
    Date Updated
    03 Dec 2025
    Job reference
    75228
    Categories
    Full Time
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    Why Zenopa?

    We aim to operate and maintain the following set of core values

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    01

    In house, contracting department.

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    02

    We liaise on your behalf

    Required equipment, e.g. cars, laptops, mobiles, we negotiate with the employer source and manage these on your behalf.

    03

    Solid Industry Relationships

    Our recruitment teams have built relationships with some of the UK’s most prestigious pharmaceutical companies

    04

    High Success Rate

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    05

    Systems that work for you

    As an ISO 9000 organisation we have fully defined systems that are regularly audited. You can be assured we consistently following processes that deliver for all.