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Medical Devices & Equipment

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Role Filled

Field Service Engineer

Medical Devices & Equipment

Engineers Field & Depot

Medical Imaging

London

£39,000 - £39,000

Role Requirements

· Technical Collaboration: Work closely with the Customer Care Centre to perform service, maintenance, and installations of the clients products, ensuring optimal performance within your designated product range.
· Quality Assurance: Follow established policies for processing material parts and maintain all test equipment and tools in excellent condition.
· Customer Focus: Proactively address any issues affecting customer satisfaction and escalate concerns when contractual obligations are at risk.
· Team Dynamics: Foster strong communication and collaboration with managers and colleagues to achieve operational excellence.
· Compliance and Best Practices: Adhere to work instructions, quality policies, and regulatory requirements to uphold our standards.
· Process Improvement: Identify opportunities to enhance efficiency and effectiveness in team operations.
· Training and Development: Complete mandatory training and personal administration tasks promptly, and participate in advanced training sessions in Europe and the USA.
· Technical Support: Provide out-of-hours technical support when required, ensuring our customers have access to assistance whenever needed.
· Cross-Functional Teamwork: Collaborate within a multidisciplinary customer service team to uphold our company values and commitment to healthcare innovation.
· Travel Requirements: The position primarily covers the M25 and surrounding areas, requiring a flexible approach to travel.
· Training Opportunities: Mandatory training will take place in state-of-the-art facilities in Europe and the USA.
· Mentorship Program: You will be paired with an experienced mentor to support your development and transition into the role.

Person Specifications

· Educational Background: HNC/HND in Electronics, Engineering, or Bio-Chemistry.
· Field Experience: Previous field service experience in troubleshooting electronic or medical equipment is preferred.
· Technical Proficiency: Strong skills in IT, Microsoft Office, and Networking Infrastructure.
· Interpersonal Skills: Excellent customer-facing abilities, with a knack for building respect and rapport at all levels.
· Driving License: A valid UK driving license is essential for this role.

Package

· Salary: Up to £45,000 with an OTE bonus
· Pension Scheme: Generous contributions to your pension plan.
· Company Vehicle: Access to a company vehicle for work-related travel.
· Paid Time Off: 26 days of holiday plus bank holidays.
· Incentives: Bonus and share schemes to reward your contributions.
· Flexible Benefits: Options for private medical insurance and financial guidance.
· Community Engagement: Participate in corporate social responsibility initiatives, including 2 paid volunteering days per year.
· Support Services: Access to a 24/7 employee assistance program.
· Career Growth: Opportunities for professional development through their apprenticeship levy.

Locations

Aldershot

Amersham

Aylesbury

Banstead

Barnet

Basingstoke

Borehamwood

Bracknell

Brent

Camberley

Carshalton

Chertsey

Chessington

Clapham

Ealing

Egham

Epsom

Fulham

Greenford

Guildford

Harrow

Hayes

Hemel Hempstead

High Wycombe

Kingston-upon-Thames

Leatherhead

Maidenhead

Marlow

Morden

Newbury

North West London

Northolt

Pinner

Putney

Radlett

Reading

Richmond upon Thames

Rickmansworth

Ruislip

Slough

South West London

Southall

Staines

Sutton

Twickenham

Wandsworth

Watford

Wembley

West London

Westminster

Wimbledon

Windsor

Woking

Wokingham

Previous Listing

Date Updated

10 Dec 2024

Job reference

73753

Hiring contacts

James Dolan

01494 818 046

jamesd@zenopa.com

Expertise: Chemistry, Life Science, Management, Physics, Service Engineering

This role has been filled

Why Zenopa?

We aim to operate and maintain the following set of core values

We liaise on your behalf

Required equipment, e.g. cars, laptops, mobiles, we negotiate with the employer source and manage these on your behalf.

Solid Industry Relationships

Our recruitment teams have built relationships with some of the UK’s most prestigious pharmaceutical companies

High Success Rate

Our structured recruitment approach allows us to deliver consistently successful outcomes for both clients and candidates, supporting long-term placements and repeat partnerships.

Systems that work for you

As an ISO 9000 organisation we have fully defined systems that are regularly audited. You can be assured we consistently following processes that deliver for all.

Field Service Engineer