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Animal Health
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Customer Success Engineer
Animal Health
Engineers Field & Depot
UK
£30,000 - £45,000
Role Overview
As a Service Engineer within the Customer Success team, you will play a key role in supporting the installation, servicing, maintenance, and performance of Hallmarq’s MRI and CT imaging systems.
This is a hybrid engineering role combining hands-on field service with remote technical support. You will diagnose and resolve complex hardware, software, and system-level issues, work closely with customers worldwide, and collaborate with internal teams to ensure excellent service delivery. The role offers significant technical development, international exposure, and a clear pathway for progression into senior or leadership roles.
Company Information
Our client’s mission is to improve the lives of animals and those who care for them through innovation, engineering excellence, and outstanding customer support. Their portfolio includes next-generation small animal MRI, standing equine MRI and CT systems, and advanced imaging software. With multiple awards for innovation and international growth, our client offers the opportunity to be part of a collaborative, values-driven business making a real global impact.
Role Requirements
Diagnose potential faults through talking to the customers
Plan an emergency service visit and advise the account manager so that visits can be scheduled with the customer
Visit site to correctly diagnose the issues
Fix emergency and non-routine issues in a timely manner
Liaise with other members of the Customer Success Team as necessary to ensure all issues can be rectified, such as calibrating the magnet jointly
Carry out all routine maintenance visits in a timely manner in line with Customer Service Level Agreements, maintaining and fixing all hardware to ensure that scanners continue to operate at optimum levels
Monitor the performance of installed systems, revising maintenance schedules as necessary to ensure their continued effective performance
Visit customer sites in all locations to perform system upgrades
Ensure that all emergency and routine repairs are carried out as cost-effectively as possible
Ensure that all data is entered in a timely manner into appropriate systems (e.g., Dynamics) to enable effective global communication.
Person Specifications
You may have a:
Engineering, Physics, Biomedical or Scientific degree.
Early-career Field Service Engineer, Systems Engineer or Technical Support Engineer.
Military or hands-on engineering background with strong transferable skills.
Strong problem-solving ability and logical thinking.
Confidence communicating with customers over the phone and on-site.
Comfort working with complex technical systems.
Willingness to travel in the UK and internationally.
Good basic IT and software understanding.
Proactive, adaptable, and keen to learn.
Package
Access to a company pool car at the office site in Guildford.
25 days holiday + 1 additional day, plus bank holidays (increases with long service).
Laptop and mobile phone provided.
Work-from-home days: Monday, Wednesday, and Friday.
Flexible working hours (7.5 hours/day; up to 12 hours including travel).
Free EV charging at the office.
Regular social events (summer and winter).
Strong focus on ESG, animal welfare, and a positive team culture.
Even if you do not fit the criteria, we still want to hear from you! We have over 300 jobs not advertised on the website that you could be a perfect fit for!
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Locations
Aldershot
Amersham
Andover
Ashford
Aylesbury
Banbury
Banstead
Barnet
Basingstoke
Beckenham
Bicester
Bognor Regis
Borehamwood
Bracknell
Brent
Brighton
Bromley
Camberley
Carshalton
Caterham
Chertsey
Chessington
Chichester
Chippenham
Clapham
Crawley
Croydon
Ealing
Eastbourne
Eastleigh
Egham
Epsom
Faringdon
Fulham
Gatwick
Greenford
Guildford
Harrow
Havant
Hayes
Haywards Heath
Hemel Hempstead
High Wycombe
Horsham
Hove
Kingston-upon-Thames
Leatherhead
Lewes
Maidenhead
Malmesbury
Marlow
Mitcham
Morden
Newbury
North West London
Northolt
Orpington
Oxford
Pinner
Portsmouth
Purley
Putney
Radlett
Reading
Redhill
Richmond upon Thames
Rickmansworth
Romsey
Ruislip
Sailsbury
Sevenoaks
Slough
South West London
Southall
Southampton
Staines
Sutton
Swindon
Tonbridge
Tunbridge Wells
Twickenham
Wandsworth
Watford
Wembley
West London
Westminster
Wimbledon
Winchester
Windsor
Witney
Woking
Wokingham
Date Updated
13 Jan 2026
Job reference
75420
Categories
Full Time
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