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Field Service Administrator - 1 year contract
Role Overview
You will coordinate field service operations, manage contracts and invoicing, and ensure compliance with quality and regulatory standards while supporting engineers and customers for seamless service delivery.
Company Information
We are partnered with a multinational company in the life sciences sector, renowned for their pioneering advancements in imaging diagnostics. They seek to push the boundaries of innovation, developing sustainable and highly advanced solutions that are shaping the future of diagnostic imaging. With a clear purpose to improve lives, our client is committed to advancing prevention and precision imaging. Their mission is driven by a rich history of groundbreaking innovations, an exceptional team of talent, and a sustainability-focused approach that creates a lasting impact.
Role Requirements
Ensure full compliance with regulatory, quality, and company requirements.
Communicate daily with customers to schedule service activities, log call outs, and coordinate field engineer tasks.
Order repair parts, create service contract quotes, and proactively manage contract renewals.
Invoice completed work and maintain accurate service and contract records in Salesforce.
Collaborate with the service team to drive process improvements and ensure efficient operations.
Follow SOPs for all activities, including the handling of adverse events and product complaints.
Person Specifications
Proficient in Excel, with a focus on data analysis.
Experience with SAP and Salesforce (preferred).
Relevant customer service experience or field service coordination qualification (desirable).
Excellent written and verbal communication skills (required).
Advanced ICT skills in all Microsoft Office applications (required).
Proactive and customer-focused approach to service delivery.
Package
Bonus: 10% annual.
Holidays: 25 days + bank holidays.
Equipment: Laptop provided.
Even if you do not fit the criteria, we still want to hear from you! We have over 300 jobs not advertised on the website that you could be a perfect fit for!
Locations
We aim to operate and maintain the following set of core values