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Role Filled

Field Service Engineer

Scientific Supplier
Engineers Field & Depot
Analytical Chemistry
Midlands
£38,000 - £42,000
Scientific Chromatography

Role Overview

You will install, maintain, and repair chromatography systems, support customers on-site, and collaborate with sales to ensure excellent service and promote growth across your territory.

Company Information

With over 80 years of experience, this global laboratory technology company is a trusted provider of solutions for R&D, quality control, and production. Serving a wide range of markets across industry and academia-including pharmaceuticals, chemicals, food & beverage, animal feed, and environmental analysis-they are known for delivering both innovation and stability. Guided by the principle “Quality in your hands,” they focus on creating value-driven services tailored to customer needs. The company remains 100% family-owned, offering long-term security, independence, and a strong commitment to their core values: Essential, Dynamic, Competent, and Pragmatic.

Role Requirements

Provide technical support, maintenance, repairs, and installations for chromatography systems across the assigned territory.
Deliver on-site assistance and basic training for HPLC and flash systems with UV and ELSD detection.
Drive continuous improvement by identifying service enhancements and proposing development initiatives.
Collaborate with sales to support customer satisfaction and contribute to revenue growth.
Support UK-wide operations with flexibility to travel outside the primary region.
Engage in team meetings and cross-functional collaboration to ensure seamless service delivery.

Person Specifications

Graduate in Electrical/Mechanical Engineering, Chemistry, or equivalent technical background/experience.
Experience working with business software systems (e.g., reporting or service management tools).
Hands-on experience in a laboratory environment is highly desirable.
Confident working independently in a field-based role.
Strong communicator with a positive, customer-first mindset.
Energetic, proactive, and an active team player.
Willing to comply with company processes and values.

Package

Up to £45,000 (Dependant on experience).
£2,000-£5,000 bonus per annum, based on service department revenue (paid quarterly).
Company Car.
Pension: 6% employer / 3% employee contributions.
Laptop and mobile phone provided.
25 days annual leave + Bank Holidays.
37.5 hours per week (9am-5pm).

Locations

Alfreton
Birmingham
Bridgmorth
Brierley Hill
Burton upon Trent
Cannock
Coventry
Derby
Droitwich
Dudley
Leamington Spa
Leek
Leicester
Lichfield
Loughborough
Malvern
Market Harborough
Matlock
Melton Mowbray
Nuneaton
Rugby
Solihull
Stoke-on-Trent
Stone
Stourbridge
Tipton
Uttoxeter
Walsall
Warwick
Willenhall
Wolverhampton
Worcester
Previous Listing
Date Updated
12 Sep 2025
Job reference
74815
Categories
Full Time
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