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Field Service Engineer
Role Overview
You will install, maintain, and repair chromatography systems, support customers on-site, and collaborate with sales to ensure excellent service and promote growth across your territory.
Company Information
With over 80 years of experience, this global laboratory technology company is a trusted provider of solutions for R&D, quality control, and production. Serving a wide range of markets across industry and academia-including pharmaceuticals, chemicals, food & beverage, animal feed, and environmental analysis-they are known for delivering both innovation and stability. Guided by the principle “Quality in your hands,” they focus on creating value-driven services tailored to customer needs. The company remains 100% family-owned, offering long-term security, independence, and a strong commitment to their core values: Essential, Dynamic, Competent, and Pragmatic.
Role Requirements
Provide technical support, maintenance, repairs, and installations for chromatography systems across the assigned territory.
Deliver on-site assistance and basic training for HPLC and flash systems with UV and ELSD detection.
Drive continuous improvement by identifying service enhancements and proposing development initiatives.
Collaborate with sales to support customer satisfaction and contribute to revenue growth.
Support UK-wide operations with flexibility to travel outside the primary region.
Engage in team meetings and cross-functional collaboration to ensure seamless service delivery.
Person Specifications
Field Service Experience in a laboratory environment is desired
Field Service Experience within medical/ related sectors
Individual Standards
Self-driven and able to work remotely
A positive and supportive attitude to both internal and external customers
To comply with company rules
Outgoing, active team player
Energetic and enjoys field service work
Package
Up to £42,000 (Dependant on experience).
£2,000-£5,000 bonus per annum, based on service department revenue (paid quarterly).
Company Car.
Laptop and mobile phone provided.
25 days annual leave + Bank Holidays.
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Locations
We aim to operate and maintain the following set of core values