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Field Service Engineer
Role Overview
Zenopa are exclusively partnered with our client to recruit a Field Service Engineer covering the whole of the UK and Ireland with limited to no overnight stays! As one of two UK engineers, you’ll support high-end analytical systems including HPLC, SFC, CD, FTIR, UV-Vis, fluorescence and polarimetry. This is more than a pure service role: you’ll be a trusted technical partner to your customers, discussing applications and identifying opportunities for service renewals and new hardware, with commission paid on the business you help win. You’ll manage your own diary, with 2–3 days a week on the road and minimal overnights.
Company Information
Our client is a globally recognised manufacturer of chromatography and spectroscopy instrumentation, trusted by universities, research institutes and pharmaceutical, biotech and chemical laboratories. The UK team is small, close-knit and technically strong, with long-standing customer relationships and a real focus on training and development.
Role Requirements
– Install, commission and validate chromatography and spectroscopy systems
– Carry out planned preventative maintenance, repairs and pre-delivery inspections
– Provide on-site technical and applications support, plus basic user training
– Complete RAMS, SOPs and service documentation in line with GMP/GLP and 21 CFR Part 11
– Identify opportunities for service renewals and hardware sales
– Build long-term relationships with customers across your territory
Person Specifications
– Field service experience on chromatography (HPLC) or spectroscopy instruments, or strong hands-on laboratory experience as an end user
– A degree in Chemistry or a related science. This is essential, except for experienced Field Service Engineers.
– Confident discussing customers’ applications, with good commercial awareness
– Positive, flexible attitude and able to work independently
– Based outside the M25 within the Southern region, e.g. Hertfordshire, Cambridge, Milton Keynes, Northampton, Oxford, Reading, Swindon, Salisbury, Southampton or Portsmouth
– Full UK driving licence. Italian language skills would be a strong advantage.
Package
– £38,000–£45,000 basic salary (DOE)
– Performance-based commission, typically 10%, with significantly more achievable
– Company car (estate/SUV), plus a credit card covering all fuel and travel
– 25 days’ annual leave plus bank holidays, rising by one day per year to 30
– Flexible working hours with time off in lieu
– Full manufacturer training in Europe
– A clear pathway into product specialist roles and higher-end technologies
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