Inside Sales Representative

Location: Newmarket, Suffolk (Office-based Monday-Thursday, Work from Home Fridays)
Hours: Monday-Friday, 8:30am-4:45pm

Our client is seeking an enthusiastic, organised, and motivated Inside Sales Representative to join their growing team. This is an excellent opportunity to gain hands-on experience within the scientific equipment industry while developing valuable skills in sales, customer engagement, business development, and commercial operations.

As part of a collaborative sales team, you’ll support customers, generate new business opportunities, and help drive growth across equipment, consumables, and service offerings.

Key Responsibilities

• Manage inbound customer enquiries via phone, email, and online channels

• Prepare and follow up on quotations for equipment, consumables, accessories, spare parts, and services

• Maintain accurate customer and sales records within Salesforce CRM

• Support order coordination alongside customer support and service teams

• Research and identify potential new customers and project opportunities

• Conduct proactive outreach to laboratories, universities, and industrial organisations

• Qualify leads and pass opportunities to the field sales team

• Drive consumables sales by engaging with existing customers and identifying ongoing requirements

• Support service contract and software licence renewals

• Assist with sales and marketing campaigns and follow up generated enquiries

• Provide day-to-day support to distribution and channel partners

• Track sales activities and maintain organised records of customer interactions

What We’re Looking For

Essential Skills

• Excellent communication skills, both written and verbal

• Strong organisational skills and attention to detail

• Confident and professional approach when speaking with customers

• Good administrative and multitasking abilities

• Positive attitude with a willingness to learn

• Proactive and self-motivated approach

• Strong Microsoft Office skills

• Ability to work independently while contributing to a team environment

Desirable Experience

• Degree or qualification in a scientific discipline such as Biology, Chemistry, Biochemistry, Food Science, Biomedical Science, or a related field

• Previous experience in administration, customer service, sales support, or commercial environments

• Interest in laboratory equipment, scientific research, or the life sciences sector

• Familiarity with Salesforce or other CRM systems

• Experience communicating with customers via phone and email

What’s on Offer

• Performance-related bonus scheme

• Hybrid working with Fridays from home

• Private healthcare

• Employee Assistance Programme

• Recognition and long-service reward programme

• Birthday gift reward

• Full training on products, systems, and CRM platforms

• Supportive team environment with ongoing development opportunities

• Exposure to a leading international scientific equipment sector

• Excellent opportunity to develop into a long-term career in technical and scientific sales

If you’re eager to learn, organised, customer-focused, and excited about starting a career in scientific sales, we’d love to hear from you.