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Dutch Speaking Customer Experince Representative
Role Overview
You will focus on quality interactions, aiming to enhance every experience for all, regardless of if they are new customer or part of our loyal customer base. The role will focus on delivering a great service to both our internal and external stakeholders.
Company Information
Zenopa have partnered with a leading supplier of veterinary consumables and equipment, offering over 7,000 product lines. Established in 1992, the company has grown into a trusted partner for veterinary professionals, providing cost-effective and sustainable solutions. With a commitment to quality and customer-focused service, they deliver products across various sectors, including companion animals, equine, livestock, and exotic animals. Their extensive UK inventory ensures rapid response times and reliable delivery.
Role Requirements
Handle inbound inquiries efficiently, with a customer-centric approach.
Provide outstanding customer service through various channels including phone, email, and chat.
Assist customers with inquiries related to products and services, ensuring their needs are met promptly.
Maintain accurate records of customer interactions through data entry in our systems.
Utilize Microsoft Office tools and SAP
Demonstrate excellent phone etiquette
Person Specifications
Able to commute to Stockport 5x per week.
Good telephone manner.
Dutch speaking (Fluency)
Package
Even if you do not fit the criteria, we still want to hear from you! We have over 300 jobs not advertised on the website that you could be a perfect fit for!
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We aim to operate and maintain the following set of core values