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Role Filled

IT Implementation Specialist

Scientific Supplier
IT
UK
£45,000 - £55,000
IT/Software
Diagnostics

Role Overview

Install our clients IT products and implement instrument networking across all business units. Work with our clients HITS Solutions Architect to create, manage and deploy IT project plans. Train customers and, where necessary, other employees, in all IT products available from our client. As required to support the HITS Business Unit Manager on IT specific issues in the preparation of tenders.

Company Information

Zenopa is working in partnership with a leader within Haemastasis and Coagulation- the overall business supports wider disciplines, but is not the focus for this vacancy. With business in over 30 countires, our client holds a reputable name in the market, and is well sought after from candidates in the market.

Role Requirements

– With the HITS Business Unit Manager, and other HITS Implementation Specialists, ensure that installations and initial training of IT products are carried out efficiently and effectively.

– Installation of Werfen Secure Network Solutions, liaising with relevant Werfen and customer staff as needed to progress projects all the way from design through to installation.

– Liaise with the customer, HITS Solutions Architect & Application Specialists to create detailed project plans with realistic milestones. Ensure any plan created is fully shared with the customer and added to the appropriate folder in the CRM database.

– Maintain accurate and up to date customer and system information. Maintain the IT knowledge database and provide appropriate input to the sales database. You are responsible for ensuring this information is kept up to date on the current CRM database as required. The maintenance of CRM System/CRM Specialist is mandatory

– Liaise with the Business Unit Managers, Sales Manager and Marketing Managers in the completion of tenders where IT input is required and complete any specific IT specification questions when requested to do so.

– Liaise frequently with the Haemostasis, Acute Care and Autoimmune/Infectious Disease Application Specialists to ensure a smooth and free flow of information horizontally.

– Be aware of, and report upon, any competitive activities /strategies.

– Ensure the HITS Business Unit Manager is advised immediately of any problems which might prevent the achievement of your objectives.

– Maintain current knowledge of IT, PC and Operating System issues.

– Maintain a current basic knowledge of the operation and applications of all instruments with which IT products are used.

– With the HITS Business Unit Manager and HITS Implementation Specialists ensure that documented installation and configuration procedures are available for all IT products.

– Liaise with the suppliers of Werfen IT products (e.g., Werfen Clinical Software, ONQU etc) as required.

– With the HITS Business Unit Manager, and other HITS Implementation Specialists, ensure that installations and initial training of IT products are carried out efficiently and effectively.

– Installation of our clients Secure Network Solutions, liaising with relevant customer staff as needed to progress projects all the way from design through to installation.

– Liaise with the customer, HITS Solutions Architect & Application Specialists to create detailed project plans with realistic milestones. Ensure any plan created is fully shared with the customer and added to the appropriate folder in the CRM database.

– Maintain accurate and up to date customer and system information. Maintain the IT knowledge database and provide appropriate input to the sales database. You are responsible for ensuring this information is kept up to date on the current CRM database as required. The maintenance of CRM System/CRM Specialist is mandatory

– Liaise with the Business Unit Managers, Sales Manager and Marketing Managers in the completion of tenders where IT input is required and complete any specific IT specification questions when requested to do so.

– Liaise frequently with the Haemostasis, Acute Care and Autoimmune/Infectious Disease Application Specialists to ensure a smooth and free flow of information horizontally.

– Be aware of, and report upon, any competitive activities /strategies.

– Ensure the HITS Business Unit Manager is advised immediately of any problems which might prevent the achievement of your objectives.

– Maintain current knowledge of IT, PC and Operating System issues.

– Maintain a current basic knowledge of the operation and applications of all instruments with which IT products are used.

– With the HITS Business Unit Manager and HITS Implementation Specialists ensure that documented installation and configuration procedures are available for all IT products.

– Liaise with the suppliers of our client’s IT products as required.

– As required provide training to Area Account Managers and Application Specialists for relevant aspects of IT

– Liaise with Area Account Managers and Application Specialists, HITS Solutions Architect, and the Service Department in order to ensure smooth and trouble-free installation of IT products.

– Actively promote our client’s IT products to users and non-users of our client’s instrumentation, suppliers of other analysers and of host computer systems as appropriate.

– Carry out presentations and demonstrations of IT products to the highest level of professionalism.

– Assist, as required, in the planning and execution of new product launches.

– Liaise, as required, with suppliers of host computer systems and analysers to ensure smooth implementation of our client’s IT product installations.

– Provide a monthly report of your activities, by the first Monday of each month.

– Provide the HITS Business Unit Manager with an itinerary for the coming week by each Friday via the Calendar.

– Utilising CRM Application Specialist, complete customer reports post any site visit

– Utilising CRM Application, complete and log Remote Session report following any completed remote session. Forward to Service Support Helpdesk and the customer.

– Utilise Microsoft Planner to ensure status of all projects are kept up to date with all relevant comments and attachments.

– Utilise Microsoft Project, in conjunction with HITS Solutions Architect to ensure all stages of each project are mapped, allocated and executed according to the project plan.

– Ensure the use of Application Specialist CRM to create tickets linked to calendar entries.

– Ensure all completed tickets, inclusive of all information, are closed promptly in order that a monthly report of activities can be created.

– Ensure all Field based created IT Tasks are assigned with 5 working days.

– Application and Hardware testing in house to support new version releases and hardware solutions.

– Creation of customer complaints in SAP in accordance with quality procedures.

– Plan and carry out IT infrastructure upgrades, as agreed by the Business Unit Managers, working with the HITS Solutions Architect and IT Support Specialists as required.

– Ensure the HITS Business Unit Manager is advised immediately of any problems which might prevent the achievement of your objectives.

– Ensure that you are familiar with our IMS and relevant policies and procedures

– Ensure complaints are closed to total customer satisfaction.

– Ensure full compliance to our client’s code of ethics

– Do not regard the foregoing as exclusive, be proactive in furthering our aims and objectives.

– Awareness of the Integrated Management System (covering Quality and Information Security)

Person Specifications

Bachelors level degree or equivalent combination of education and experience in an IT, Technical or Support related field, with a minimum of 36 months employment experience post education, plus:

· – Network infrastructure understanding/experience – hardware and system configuration and ability to follow architecture models (Layer 2/3 network configuration knowledge)
· – Access Control Systems – understanding active directory and domain management
· – VPN knowledge – IPSec and Open VPN
· – Configuration of Routing / Firewalls / Interfaces / vLAN creation and management
· – Configuration and Management of Virtual Machines – (Hyper-V and VMWare knowledge an advantage)
· – Oracle Data base use / experience
· – Health communications standards – API requirements and security requirements, HIS / LIS
· – Working within or assisting with ‘project managed’ system implementations
· – Must be able to demonstrate IT operational and support skills
· – Ideally have experience in laboratory-based health care diagnostics
· – Able to use the most common office software and corporate IT systems (e.g., SAP)

Package

Competitive base salary
Bonus
Company Car
Mobile, Laptop
Pension Scheme

Locations

Aberdeen
Accrington
Airdrie
Alderney
Aldershot
Alfreton
Alloa
Altrincham
Amersham
Andover
Annan
Arbroath
Ashford
Ashton-under-Lyme
Aylesbury
Ayr
Banbury
Bangor
Banstead
Barnard Castle
Barnet
Barnsley
Barnstaple
Barra
Barrow
Basildon
Basingstoke
Bath
Beckenham
Benfleet
Berwick
Beverley
Bexley
Bicester
Bideford
Birkby
Birmingham
Bishop Auckland
Bishop's Stortford
Blackburn
Blackpool
Blairgowrie
Bognor Regis
Bolton
Bootle
Borehamwood
Bourne
Bournemouth
Brackley
Bracknell
Bradford
Bradley
Brecon
Brent
Brentwood
Bridgend
Bridgmorth
Bridgwater
Bridport
Brierley Hill
Brighton
Bristol
Bromley
Bromyard
Broxbourne
Buckingham
Burnham-on-Sea
Burnley
Burton upon Trent
Bury
Bury St Edmunds
Buxton
Caerphilly
Caithness
Callander
Camberley
Camberwell
Cambridge
Camden
Cannock
Canterbury
Cardiff
Carlisle
Carmarthen
Carshalton
Caterham
Cheadle
Chelmsford
Chepstow
Chertsey
Chessington
Chester
Chester Le Street
Chesterfield
Chichester
Chigwell
Chippenham
Chorley
Christchurch
Cirencester
City of London
Clacton-on-Sea
Clapham
Cleethorpes
Clevedon
Cleveland
Colchester
Consett
Conwy
Corby
Coventry
Cowdenbeath
Crawley
Crewe
Crieff
Cromer
Croydon
Dagenham
Dalkeith
Darlington
Dartford
Darwen
Deeside
Deighton
Denbigh
Deptford
Derby
Dereham
Dewsbury
Dingwall
Doncaster
Dorchester
Douglas
Droitwich
Dronfield
Dudley
Dumbarton
Dumfries
Dundee
Dunfermline
Dunstable
Durham
Ealing
East Central London
East London
Eastbourne
Eastleigh
Ebbw Vale
Edinburgh
Egham
Elland
Ellesmere Port
Ely
Enfield
Epsom
Exeter
Falkirk
Falmouth
Faringdon
Felixstowe
Ferndown
Fleetwood
Forfar
Fulham
Galashiels
Gateshead
Gatwick
Glasgow
Gloucester
Gravesend
Grays
Great Yarmouth
Greenford
Greenwich
Gretna
Grimsby
Guernsey
Guildford
Hackney
Halifax
Hamilton
Haringey
Harlow
Harpenden
Harris
Harrogate
Harrow
Hartlepool
Harwich
Hatfield
Havant
Hawick
Hayes
Haywards Heath
Hebburn
Hebden Bridge
Hebrides
Helensburgh
Hemel Hempstead
Hereford
Herm
Herne Bay
Hertford
Hessle
High Wycombe
Hitchin
Honiton
Hornchurch
Horsham
Hove
Huddersfield
Hull
Hyde
Ilford
Ilkley
Inverness
Ipswich
Isle of Man
Islington
Ivybridge
Jedburgh
Jersey
Johnstone
Keighley
Kendal
Kettering
Kilmarnock
Kingston-upon-Thames
Kirkcaldy
Kirkwall
Knaresborough
Knighton
Lancaster
Leamington Spa
Leatherhead
Leeds
Leek
Leicester
Leigh
Leighton Buzzard
Leominster
Lerwick
Lewes
Lewis
Lewisham
Leyland
Leyton
Lichfield
Lincon
Liverpool
Llandrindod Wells
Llandudno
Llanelli
Loughborough
Loughton
Louth
Ludlow
Luton
Lyme Regis
Macclesfield
Maidenhead
Maidstone
Malmesbury
Malvern
Manchester
Mansfield
Margate
Market Drayton
Market Harborough
Market Rasen
Marlow
Matlock
Medway
Melton Mowbray
Merthyr Tydfil
Milton Keynes
Mitcham
Montrose
Morden
Morecambe
Motherwell
Munlochy
Nantwich
Neath
Newark
Newbridge
Newbury
Newcastle-upon-Tyne
Newmarket
Newport
Newport Pagnell
Newquay
Newton Abbot
Newton Aycliffe
Normanton
North Ferriby
North London
North West London
Northampton
Northolt
Northwich
Norwich
Nottingham
Nuneaton
Oldham
Onchan
Ormskirk
Orpington
Oswestry
Oxford
Paisley
Penrith
Perth
Peterborough
Peterhead
Peterlee
Pinner
Pitlochry
Plymouth
Pontefract
Pontypool
Poole
Portsmouth
Poulton-Le-Fylde
Prescot
Preston
Prestwick
Pudsey
Purley
Putney
Radlett
Rayleigh
Reading
Redcar
Redhill
Redruth
Renfrew
Richmond upon Thames
Rickmansworth
Ripon
Rochdale
Romford
Romsey
Ross-on-Wye
Rotherham
Royston
Rugby
Ruislip
Runcorn
Rutherglen
Saffron Walden
Sailsbury
Sale
Salford
Sandbach
Sark
Scarborough
Scunthorpe
Seaham
Selby
Sevenoaks
Sheffield
Shifnal
Shipley
Shrewsbury
Sidcup
Skelmersdale
Skipton
Slough
Solihull
South East London
South West London
Southall
Southampton
Southend-on-sea
Southport
Sowerby Bridge
St Albans
St Andrews
St Helens
St Helier
St Lawrence
St Peter
Staines
Stamford
Stanraer
Stevenage
Stirling
Stockport
Stoke-on-Trent
Stone
Stourbridge
Stratford
Stroud
Sudbury
Sunderland
Sutton
Sutton-in-Ashfield
Swansea
Swindon
Taunton
Tavistock
Telford
Tewkesbury
Thetford
Thirsk
Thornton-Cleveleys
Tipton
Tonbridge
Torbay
Torquay
Towcester
Tranent
Truro
Tunbridge Wells
Twickenham
Upminster
Uttoxeter
Wakefield
Walsall
Waltham Cross
Walthamstow
Wandsworth
Warminster
Warrington
Warwick
Washington
Watford
Wells
Welwyn
Wembley
West Central London
West Kilbride
West London
Westminster
Weston-super-Mare
Wetherby
Weymouth
Whitehaven
Whitstable
Wick
Wickford
Widnes
Wigan
Willenhall
Wimbledon
Winchester
Windsor
Wirral
Witney
Woking
Wokingham
Wolverhampton
Worcester
Wrexham
Yeovil
York
Previous Listing
Date Updated
13 Feb 2025
Job reference
74007
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This role has been filled
Why Zenopa?

We aim to operate and maintain the following set of core values

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01
In house, contracting department.

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02
We liaise on your behalf

Required equipment, e.g. cars, laptops, mobiles, we negotiate with the employer source and manage these on your behalf.

03
Solid Industry Relationships

Our recruitment teams have built relationships with some of the UK’s most prestigious pharmaceutical companies

04
High Success Rate

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05
Systems that work for you

As an ISO 9000 organisation we have fully defined systems that are regularly audited. You can be assured we consistently following processes that deliver for all.