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Senior Field Application Engineer
Scientific Supplier
Internal Technical Support
Mass Spectrometry
Manchester/Sheffield
£50,000 - £55,000
Scientific Mass Spectrometry
Company Information
The Company we have partnered with are passionately committed to delivering exceptional care while celebrating authenticity and embracing unique differences. Their diverse backgrounds unite them in a shared curiosity and dedication to providing the highest quality service. This mission, fueled by inclusion, invites new members to embark on a journey of impact.
They are building a dynamic team of Mass Spec Service Experts-technicians and scientists-who will play a vital role in supporting an innovative Mass Spec analyzer. This international team will deliver exceptional customer support, both remotely and on-site across Europe and the Middle East.
Are you ready to join this exciting journey? Be a part of something truly transformative!
Role Requirements
You will coordinate the installation of instruments, including site preparation, system testing, application of reagents, customer training, routine support, and handover.
You contribute to complex cross country, cross-functional and global teams, taking a leading role when necessary and navigating complex situations by applying a diverse skill set.
You are responsible for several of the Companies instruments, training, maintenance and service activities, ensuring adherence to general guidelines for target agreements and economic efficiency.
You will handle customer and employee inquiries, resolving errors, complaints, and complex problems independently. You utilise digital service tools to effectively solve problems.
You ensure adherence to internal processes and training/support concepts, while proactively introducing new ideas for optimization and engaging in knowledge transfer across stakeholders to ensure timely and high-quality information management.
Finally, you propose and implement activities aligned with customer satisfaction surveys and ongoing customer and business area feedback.
Person Specifications
– Bachelor or Master degree in chemical engineering or natural sciences (e.g., biology, chemistry, medicine)
– Willingness to work away from home in Europe (75% of the time)
– Advanced knowledge of quantitative mass spectrometry and experience in the medical diagnostic market
– Seeking for an expert experienced in quantitative mass spectrometry with a profound knowledge in liquid chromatography
– Excellent working approach with a strong customer focus
– Excellent problem-solving skills and ability to work well under pressure
– Strong interpersonal skills and ability to build productive customer relationships within a complex matrix environment
– Strong analytical skills and ability to communicate effectively at all levels
– Fluent in English; a proficient level in a second served language is preferred
Package
– Salary ranging dependant on experience
– Annual Bonus: 12% on target
– Contributory Pension Scheme (you may invest 3, 4 or 5% of your salary and they will double your contribution)
– £5 lunch allowance daily (during field trips)
– Company Car allowance (£7200 per annum)
– Flexible benefits plan worth over £900 annually
– 25 days’ holidays
– Opportunity to buy the Companies shares at a 20% discounted rate
Apply for this role
Locations
Alfreton
Altrincham
Ashton-under-Lyme
Barnsley
Birkby
Bolton
Bootle
Bradley
Burton upon Trent
Bury
Buxton
Cheadle
Chester
Chesterfield
Chorley
Crewe
Deeside
Deighton
Derby
Dronfield
Elland
Ellesmere Port
Halifax
Hebden Bridge
Huddersfield
Hyde
Leek
Leigh
Liverpool
Macclesfield
Manchester
Mansfield
Matlock
Nantwich
Newark
Northwich
Nottingham
Oldham
Ormskirk
Prescot
Rochdale
Rotherham
Runcorn
Sale
Salford
Sandbach
Sheffield
Skelmersdale
Sowerby Bridge
St Helens
Stockport
Stoke-on-Trent
Stone
Sutton-in-Ashfield
Uttoxeter
Warrington
Widnes
Wigan
Wirral
Date Updated
10 Dec 2024
Job reference
73670
Categories
Full Time
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