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Role Filled

Clinical Success Manager

Medical Devices & Equipment
Field Technical Specialist
UK
£35,000 - £45,000
Medical IT & Software

Role Overview

As a Clinical Success Manager, you will use your clinical expertise to drive the adoption and utilisation of our client’s innovative VR rehabilitation platform. Working closely with the commercial team, you will deliver product demonstrations, installations, troubleshooting, training, and ongoing account management.

You will build strong relationships with healthcare professionals, supporting them to deliver exceptional patient care while optimising platform usage. By gathering feedback and increasing rehab hours through hands-on and virtual support, you will play a key role in achieving measurable impact and company goals.

Company Information

Our client is a MedTech company transforming rehabilitation through VR technology. Their innovative solutions support healthcare professionals in assessing and treating upper-limb impairments, using real-time tracking to ensure exercises are performed correctly and adjusted as needed. They are dedicated to driving innovation and improving patient care through cutting-edge technology.

Role Requirements

Drive Growth and Utilisation:
· Educate existing and potential customers on the benefits and clinical use of our client’s solutions through presentations and demonstrations.
· Develop and maintain strong relationships with clinics and healthcare professionals, serving as the primary contact for clinical support, installations, troubleshooting, and follow-up training.
· Deliver comprehensive training and onboarding sessions to ensure clinicians are proficient in using the solutions.
· Analyse usage data to identify opportunities to enhance adoption and optimise utilisation.
· Represent our client at local, regional, and national events, conferences, and trade shows.
· Record all customer interactions and activities in the company’s CRM system.
Performance Targets:
· Set and meet quarterly objectives and key results (OKRs) for usage and retention, defined in collaboration with the COO.
· Achieve positive feedback from clinics regarding training, support, and satisfaction.
Planning & Administrative:
· Accurately record expenses in line with company policies.
· Ensure credentialing and compliance for servicing clinics.
· Collaborate with customer support and technical teams to maintain account accuracy.
· Adhere to our client’s Quality Management System (QMS) and applicable healthcare regulations.

Person Specifications

· 2+ years of clinical experience in Physiotherapy, Occupational Therapy, or a related field.
· Strong clinical, technical, and organizational skills.
· Excellent verbal and written communication skills.
· Experience with healthcare technology and digital therapeutics.
· Proactive, problem-solving mindset in dynamic environments.
· Ability to work independently and manage tasks with minimal supervision.
· Willingness to travel within the UK (up to 50-75% of the time).

Locations

Accrington
Alderney
Aldershot
Alfreton
Altrincham
Amersham
Andover
Ashford
Ashton-under-Lyme
Aylesbury
Banbury
Banstead
Barnard Castle
Barnet
Barnsley
Basildon
Basingstoke
Bath
Beckenham
Benfleet
Beverley
Bexley
Bicester
Birkby
Birmingham
Bishop Auckland
Bishop's Stortford
Blackburn
Blackpool
Bognor Regis
Bolton
Bootle
Borehamwood
Bourne
Brackley
Bracknell
Bradford
Bradley
Brecon
Brent
Brentwood
Bridgend
Bridgmorth
Brierley Hill
Brighton
Bristol
Bromley
Bromyard
Broxbourne
Buckingham
Burnley
Burton upon Trent
Bury
Bury St Edmunds
Buxton
Caerphilly
Camberley
Camberwell
Cambridge
Camden
Cannock
Cardiff
Carshalton
Caterham
Cheadle
Chelmsford
Chepstow
Chertsey
Chessington
Chester
Chester Le Street
Chesterfield
Chichester
Chigwell
Chippenham
Chorley
Cirencester
City of London
Clacton-on-Sea
Clapham
Cleethorpes
Clevedon
Cleveland
Colchester
Consett
Corby
Coventry
Crawley
Crewe
Croydon
Dagenham
Darlington
Dartford
Darwen
Deeside
Deighton
Deptford
Derby
Dewsbury
Doncaster
Droitwich
Dronfield
Dudley
Dunstable
Durham
Ealing
East Central London
East London
Eastbourne
Eastleigh
Ebbw Vale
Egham
Elland
Ellesmere Port
Ely
Enfield
Epsom
Faringdon
Felixstowe
Fleetwood
Fulham
Gateshead
Gatwick
Gloucester
Gravesend
Grays
Greenford
Greenwich
Grimsby
Guernsey
Guildford
Hackney
Halifax
Haringey
Harlow
Harpenden
Harrogate
Harrow
Hartlepool
Harwich
Hatfield
Havant
Hayes
Haywards Heath
Hebburn
Hebden Bridge
Hemel Hempstead
Hereford
Herm
Hertford
Hessle
High Wycombe
Hitchin
Hornchurch
Horsham
Hove
Huddersfield
Hull
Hyde
Ilford
Ilkley
Ipswich
Islington
Jersey
Keighley
Kettering
Kingston-upon-Thames
Knaresborough
Knighton
Leamington Spa
Leatherhead
Leeds
Leek
Leicester
Leigh
Leighton Buzzard
Leominster
Lerwick
Lewes
Lewisham
Leyland
Leyton
Lichfield
Lincon
Liverpool
Llandrindod Wells
Loughborough
Loughton
Louth
Luton
Macclesfield
Maidenhead
Maidstone
Malmesbury
Malvern
Manchester
Mansfield
Market Drayton
Market Harborough
Market Rasen
Marlow
Matlock
Medway
Melton Mowbray
Merthyr Tydfil
Milton Keynes
Mitcham
Morden
Nantwich
Newark
Newbury
Newcastle-upon-Tyne
Newmarket
Newport
Newport Pagnell
Newton Aycliffe
Normanton
North Ferriby
North London
North West London
Northampton
Northolt
Northwich
Nottingham
Nuneaton
Oldham
Ormskirk
Orpington
Oxford
Peterborough
Peterlee
Pinner
Pontefract
Pontypool
Portsmouth
Poulton-Le-Fylde
Prescot
Preston
Pudsey
Purley
Putney
Radlett
Rayleigh
Reading
Redcar
Redhill
Richmond upon Thames
Rickmansworth
Ripon
Rochdale
Romford
Romsey
Ross-on-Wye
Rotherham
Royston
Rugby
Ruislip
Runcorn
Saffron Walden
Sailsbury
Sale
Salford
Sandbach
Sark
Scarborough
Scunthorpe
Seaham
Selby
Sevenoaks
Sheffield
Shifnal
Shipley
Sidcup
Skelmersdale
Skipton
Slough
Solihull
South East London
South West London
Southall
Southampton
Southend-on-sea
Southport
Sowerby Bridge
St Albans
St Helens
St Helier
St Lawrence
St Peter
Staines
Stamford
Stevenage
Stockport
Stoke-on-Trent
Stone
Stourbridge
Stratford
Stroud
Sudbury
Sunderland
Sutton
Sutton-in-Ashfield
Swindon
Telford
Tewkesbury
Thetford
Thirsk
Thornton-Cleveleys
Tipton
Tonbridge
Towcester
Tunbridge Wells
Twickenham
Upminster
Uttoxeter
Wakefield
Walsall
Waltham Cross
Walthamstow
Wandsworth
Warminster
Warrington
Warwick
Washington
Watford
Wells
Welwyn
Wembley
West Central London
West London
Westminster
Weston-super-Mare
Wetherby
Wickford
Widnes
Wigan
Willenhall
Wimbledon
Winchester
Windsor
Wirral
Witney
Woking
Wokingham
Wolverhampton
Worcester
Yeovil
York
Previous Listing
Date Updated
14 Jan 2025
Job reference
73995
Categories
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This role has been filled
Why Zenopa?

We aim to operate and maintain the following set of core values

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01
In house, contracting department.

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02
We liaise on your behalf

Required equipment, e.g. cars, laptops, mobiles, we negotiate with the employer source and manage these on your behalf.

03
Solid Industry Relationships

Our recruitment teams have built relationships with some of the UK’s most prestigious pharmaceutical companies

04
High Success Rate

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05
Systems that work for you

As an ISO 9000 organisation we have fully defined systems that are regularly audited. You can be assured we consistently following processes that deliver for all.