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Role Filled
Field Applications Scientist
UK
£40,000 - £60,000
Role Overview
Your daily engagement with customers will include delivering hands-on training and support for product usage on-site and remotely, ensuring their success with our technology.
In addition to training, you will offer expert guidance on experimental design, data analysis, logistics, and troubleshooting to customers across your assigned region. By working closely with in-house Technical Support, you will serve as a reliable point of contact for addressing customer concerns and building long-lasting relationships.
This is a field based role supporting our European customer base with ~60% travel.
Company Information
Our client covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve safety of products, accelerate time-to-market and support industries in successfully enhancing quality of life. We’ve been driving innovation in analytical instrumentation for 60 years now.
Our client is offering an exciting position as a Spatial Field Application Scientist, where you will play a crucial role in inspiring customers to achieve their research goals with their products. Your key responsibility is to promote rapid adoption and foster maximum customer success with our clients innovative solutions. By providing exceptional support and advancing customer relationships, you will play a vital role in ensuring our customers’ continued success.
Role Requirements
Interact:
– A thirst for knowledge about spatial Biology and help our customers advance their research
– Acting as the main point of contact between the customer and company regarding technical inquiries
– Conduct training with customers and provide information on any advancements in their technology, instruments, and software.
– Plan, coordinate, and perform customer demonstrations and trainings.
– Troubleshoot, document, and communicate customer feedback
– Provide sales and marketing teams with competitive product insight and feedback
Engage:
– Collaborate with customers in scientific discussions, building long-lasting relationships
– Partner with customers as they advance their research using their instruments
– Foster positive and productive relationships with customers, while managing expectations and exceeding their needs
– Share customer feedback, including usage cases beyond the initial product scope, with the Marketing and Product Development teams to drive strategic growth
– Ability to recognise and solve complex problems
– Spend time on-site with customers to help them generate and analyse data
Assist:
– Troubleshoot technical, biochemical, and experimental challenges related to the use of our instruments and software.
– Translate customer needs and escalate issues within our organization efficiently and effectively.
– Represent our brand and support sales efforts at trade shows, seminars, and technical symposiums, engaging with thought leaders and delivering impactful presentations
– Remain calm and professional in potentially stressful customer support situations, providing the best possible service experience
– Support sales representatives via product demonstrations, presentations and trade shows.
– Accept other tasks as requested
Person Specifications
Minimum Qualifications:
– Master’s Degree in Biology, Chemistry, Molecular Biology, Genetics, or related field. PhD preferred
– Experience in technical support, field applications or working in a commercial environment
– Experience with immunohistochemistry, fluorescent imaging techniques and data analysis
– Knowledge of microtomy, cryosectioning, histology, tissue embedding and tissue handling techniques
– Demonstration of using your own initiative and gaining expertise in new technologies
– Strong customer orientation and ability to remain calm in stressful customer situations
– Demonstrated ability to establish strong partnerships with internal and external partners
– Demonstrated ability to communicate clearly, concisely, and effectively to diverse audiences through both written and oral communications
– Ability to adapt in a high pace / start-up environment
– Fluent English, business level German a bonus
– Driving License
– Ability to travel within Europe and the UK
Package
– £40k – £60k basic
– 10% – 20% bonus
– Private health and medical
Locations
Aberdeen
Accrington
Airdrie
Alderney
Aldershot
Alfreton
Alloa
Altrincham
Amersham
Andover
Annan
Arbroath
Ashford
Ashton-under-Lyme
Aylesbury
Ayr
Banbridge
Banbury
Bangor
Banstead
Barnard Castle
Barnet
Barnsley
Barnstaple
Barra
Barrow
Basildon
Basingstoke
Bath
Beckenham
Belfast
Benfleet
Berwick
Beverley
Bexley
Bicester
Bideford
Birkby
Birmingham
Bishop Auckland
Bishop's Stortford
Blackburn
Blackpool
Blairgowrie
Bognor Regis
Bolton
Bootle
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Bournemouth
Brackley
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Bradford
Bradley
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Buxton
Caerphilly
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Previous Listing
Date Updated
16 Jul 2024
Job reference
72336
Categories
Full Time
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