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Scientific Supplier
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Role Filled
Field Service Engineer
Scientific Supplier
Engineers Field & Depot
Analytical Instruments
South West/Midlands
£40,000 - £55,000
Scientific Chromatography
High Value Capital Equipment
Role Overview
You will install, maintain, and repair complex lab instrumentation, deliver high-standard on-site service, document support activities, and collaborate with engineering teams to resolve customer issues.
Company Information
Zenopa have partnered with a leading supplier of scientific instrumentation in the UK and Ireland. Established in 1979, they offer a diverse portfolio of analytical and process equipment from industry-leading manufacturers, serving clients across academic institutions, large-scale industries, contract testing laboratories, start-ups, and SMEs. Their expert team provides comprehensive support, from understanding client requirements to after-sales care, ensuring customers can focus on their core work with confidence.
Role Requirements
Provide on-site service and maintenance support for a wide range of equipment.
Troubleshoot, repair, and install complex laboratory instrumentation.
Ensure customer satisfaction by delivering high standards of service and maintaining long-lasting relationships with clients.
Work closely with our engineering team to address customer issues and escalate when necessary.
Maintain a detailed service log and ensure accurate documentation for each customer interaction.
Assist in training and developing junior engineers (if applicable).
Person Specifications
Proven experience in servicing and maintaining laboratory equipment such as ICPMS, OES, Atomic Absorption, TOC analysers, GC, mass spectrometers, or microscopes.
Strong background in a field-based role, troubleshooting and repairing complex equipment at customer sites.
Solid mechanical and electrical knowledge, with excellent diagnostic and troubleshooting abilities.
Exceptional communication and relationship-building skills, with a customer-first approach to service.
Comfortable with national travel and staying overnight (up to 8 nights/month)
Full UK Driving License
Package
Base Salary: £40,000 – £55,000
Bonus: 15% performance-based (personal and company performance)
Annual Leave: 25 days plus 3 additional days, plus public holidays
Pension Scheme: 7.8% employer contribution, 3% employee contribution
Bupa Healthcare: Optional cover for spouse and children
Other Benefits: Company car, laptop, mobile phone, income protection (4x salary), and social events
Locations
Aldershot
Amersham
Andover
Aylesbury
Banbury
Basingstoke
Bath
Bicester
Brackley
Bracknell
Bristol
Buckingham
Camberley
Chippenham
Cirencester
Clevedon
Corby
Dunstable
Eastleigh
Faringdon
Gloucester
Guildford
Hemel Hempstead
High Wycombe
Kettering
Leighton Buzzard
Luton
Maidenhead
Malmesbury
Marlow
Milton Keynes
Newbury
Newport Pagnell
Northampton
Oxford
Reading
Romsey
Sailsbury
Slough
Southampton
Stroud
Swindon
Tewkesbury
Towcester
Warminster
Wells
Weston-super-Mare
Winchester
Windsor
Witney
Woking
Wokingham
Yeovil
Previous Listing
Date Updated
11 Apr 2025
Job reference
74364
Categories
Full Time
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Related Jobs
The Zenopa Salary Guide is based on Zenopa industry experience, it is not specific to this particular job, but it is useful to provide you indicative information and enable you to find jobs when searching salary bands. Individual jobs salary ranges are frequently not released into the public domain, this will be released to you upon application.
Why Zenopa?
We aim to operate and maintain the following set of core values
