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Field Service Engineer
Scientific Supplier
Engineers Field & Depot
Diagnostics
South West UK
£40,000 - £48,000
Diagnostics
Role Overview
Are you an engineering professional with a passion for healthcare? Do you want to play a key role in supporting life-saving diagnostics technologies? We_re looking for a Field Service Engineer to join our dynamic team and make an impact every day!
What You’ll Do:
– Provide first-class technical support to customers, resolving issues quickly and efficiently.
– Troubleshoot and repair equipment, ensuring optimal performance in hospital and laboratory settings.
– Conduct preventative maintenance to keep instruments running smoothly.
– Install upgrades and provide engineering support for system interfaces.
– Travel across Southwest (Reading to Truro) UK and occasionally wider UK travel to deliver top-tier service.
Company Information
Our client is not just a leader in the laboratory diagnostics market-theirtransforming the way healthcare decisions are made around the world. For over 50 years, our cutting-edge immunodiagnostic and molecular diagnostic solutions have empowered physicians and patients with the precision they need to make life-changing decisions.
Why Join Our Client?
Global Impact: Thier products touch millions of lives every day by enabling early detection of diseases.
Innovation at the Core: Their advanced technologies, including Liaison Immunoassay Analyzers and ELISA systems, are at the forefront of medical diagnostics.
Dedicated to Excellence: We deliver high-quality, reliable solutions to labs, hospitals, and universities worldwide.
Professional Growth: Work with cutting-edge technologies and continue developing your skills with ongoing training and support.
Global Career Pathways: Our client is growing-grow with us! There are opportunities for international exposure and advancement.
Role Requirements
Further Responsibilities
· Maintain inventory of parts and supplies
· Install and repair scientific instrumentation manufactured by Luminex Corporation at customer locations within a multi-state geographic region.
· Manage an expense account, service tools and spare parts inventories.
· Interface daily with internal and external customers
· Submit written reports
· Utilize the CRM system to capture full documentation of all calls and entering appropriate codes to ensure accurate history of reporting trends and corrective actions
· Meeting departmental expectations regarding the following:
· Response time
· PM completion Rates
· Service callbacks
· Customer Satisfaction Survey Results
· Other duties as assigned
Person Specifications
– Education: A Bachelor’s degree in engineering (preferred) or equivalent qualifications like HNC/HND.
– Experience: A minimum of 2 years in a related field, such as:
– Field Service Engineering within medical or laboratory environments.
– Working with electromechanical equipment in regulated industries.
– A background as a Medical Laboratory Technician with engineering interest is a bonus!
– Skills: Strong practical, problem-solving, and electromechanical engineering abilities.
– Personality: Excellent customer service skills, a can-do attitude, and a passion for keeping customers happy and their systems running smoothly.
– Flexibility: A full UK driver_s license, a willingness to travel at short notice, and the occasional overseas trip for training.
Package
-Salary Dependant on Experience
– 10% Annual Bonus (15% for any overachivement)
– Company Car (Hybrid, Electric options)
– 27 Days Annual Leave + Public Holidays
– Pension Matched and Doubled – Employee Pys 6% and Employer Pays 12%
– Health and Denta
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Locations
Aldershot
Andover
Banbury
Basingstoke
Bath
Bicester
Bracknell
Bristol
Camberley
Chippenham
Clevedon
Eastleigh
Faringdon
Guildford
Malmesbury
Newbury
Oxford
Reading
Romsey
Sailsbury
Southampton
Swindon
Warminster
Wells
Weston-super-Mare
Winchester
Witney
Woking
Wokingham
Yeovil
Date Updated
14 Apr 2026
Job reference
75691
Categories
Full Time
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