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Site Based Service Engineer
Medical Imaging
Warwick
£35,000 - £40,000
Role Overview
As a Site-Based Service Engineer, you will play a key role in supporting the performance, reliability, and compliance of advanced diagnostic imaging systems within a healthcare environment. Acting as a central technical resource, you will provide remote troubleshooting, technical support, and operational assistance to customers and internal teams, helping to ensure systems remain fully functional and service interruptions are minimised.
This role combines technical problem-solving with quality-focused service delivery, offering the opportunity to take ownership of system performance while working within a structured and well-supported engineering environment.
Company Information
Our client is a confidential global leader in diagnostic imaging and healthcare technology, dedicated to advancing medical imaging through innovative and sustainable solutions. Operating within a highly regulated environment, they support healthcare providers with technologies that contribute to accurate diagnosis and improved clinical decision-making.
The organisation fosters a collaborative, quality-driven culture where technical excellence, compliance, and continuous improvement are central to daily operations. Employees are supported with structured processes, ongoing development opportunities, and the tools needed to deliver consistently high standards of service and system performance.
Role Requirements
Ensure all activities are completed in accordance with applicable regulatory, quality, health, safety, and environmental requirements.
Support continuous improvement initiatives that enhance operational efficiency, service quality, and system performance.
Work closely with sales and field service teams to ensure a smooth transition from point of sale through installation and customer handover.
Provide remote technical support to customers through desktop applications, email, telephone, and online communication tools, diagnosing and resolving hardware and software issues where possible.
Respond promptly to technical enquiries, provide clear troubleshooting guidance, escalate complex issues appropriately, and collaborate with on-site engineers and customer support teams to achieve resolution.
Support national service activities as required, including occasional installation, repair, and product support tasks.
Person Specifications
Previous experience within a field service environment is desirable.
Experience working with biomedical or medical equipment is desirable.
Strong troubleshooting and problem-solving capability across hardware and software systems.
Ability to work within structured quality and compliance frameworks.
Strong communication skills with the ability to provide clear technical guidance to end users.
Package
Base salary reaches £40k
£2,000 miscellaneous allowance.
10% bonus.
£500 gym allowance.
9% pension contribution.
25 days annual leave plus bank holidays.
Company van.
If you are a technically focused engineer who enjoys solving complex equipment issues, working within structured quality systems, and contributing to reliable healthcare technology performance, we would welcome your application.
Unless stated otherwise, candidates applying for UK-based positions must already be authorised to work in the UK.
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Locations
Banbury
Bicester
Birmingham
Brackley
Cirencester
Corby
Coventry
Droitwich
Gloucester
Kettering
Leamington Spa
Malvern
Northampton
Nuneaton
Oxford
Rugby
Solihull
Stroud
Tewkesbury
Towcester
Walsall
Warwick
Witney
Worcester
Date Updated
16 Jun 2026
Job reference
75798
Categories
Full Time
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