Looks like you’re on the UK site. Choose another location to see content specific to your location
Scientific Supplier
Back to search
Role Filled
Support Engineer
Scientific Supplier
Internal Technical Support
LIMS
Ghent
€40,000 - €45,000
IT/Software
Role Overview
You will work within the Customer Support environment reviewing and resolving incidents as logged by their customers within Service Level Agreement timescales as directed by the Support Director to satisfy the customer and business requirements.
Company Information
Zenopa have partnered with a UK-based company specialising in laboratory informatics solutions. They provide software designed to enhance efficiency and data management across various laboratory settings. With a global presence, they support a diverse range of industries and healthcare providers.
Role Requirements
Develop and comply with customer procedures and contribute to product software development.
Understand customer strategies and support product alignment to meet their goals.
Participate in service desk shifts and act as a single point of contact for the customer.
Maintain high call ownership, managing and resolving issues while keeping all parties informed.
Build strong relationships with users and apply problem-solving skills to meet service levels.
Complete all administrative tasks such as holiday, sickness, and overtime forms on time.
Person Specifications
Knowledge in a scientific lab, with focus on lab process and IT.
Excellent verbal and written communication skills; including communicating with technical and non-technical clients and staff at all organisational levels.
Good level of Dutch, English and French.
Package
Company Car.
Laptop and Phone.
30 – 34 days AL.
Every 5 Years = Additional AL Day.
Even if you do not fit the criteria, we still want to hear from you! We have over 300 jobs not advertised on the website that you could be a perfect fit for!
Previous Listing
Date Updated
10 Jun 2025
Job reference
74574
Categories
Full Time
Take Experience
Take Graduate
Take Trainee
Share Job
Copy link
Copied to clipboard
This role has been filled
Hiring contacts
This role has been filled
Related Jobs
The Zenopa Salary Guide is based on Zenopa industry experience, it is not specific to this particular job, but it is useful to provide you indicative information and enable you to find jobs when searching salary bands. Individual jobs salary ranges are frequently not released into the public domain, this will be released to you upon application.
Why Zenopa?
We aim to operate and maintain the following set of core values
