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Scientific Supplier
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Role Filled
UK Service Manager
Scientific Supplier
Engineers Field & Depot
UK
Call 01494 818 038
Role Overview
You will be responsible for delivering all the activities supporting the installation, modification and repair on customer instruments, carried out on customer site and Workshops as well as customer Technical support for all company products.
Company Information
For 70 years, this company has focused on advancing the discovery process and transforming the fields of science and healthcare. As one of the top five life science companies, they are a global leader in developing, manufacturing, and marketing a broad range of high-quality research and clinical diagnostic products.
They help people everywhere live longer, healthier lives. Recently voted a Best Place to Work, they offer a unique employee experience with collaborative teams that span the globe. You are supported by leadership to build your career and are empowered to drive change that makes an impact you can see.
Role Requirements
Working to the escalation process back to Specialist Manager Europe.
Key to this role is managing through development the Local service and customer service staff, ensuring both Service revenue and Opex is driven to achieve maximum potential and meet the set BP targets.
Managing a UK Team of 40, including 3 Service Team Leaders & administration staff.
Ownership for driving the day-to-day Instrument and workshop service operation for UK.
Building a strong interface between Local Service, Customer Technical Service, Sales, Customer Service and Finance staff for UK.
Managing the delivery of customer satisfaction to both internal and external staff the former through agreed and documented SLA’s.
Responsibility for delivering new ideas, initiatives and activities that drive standardisation and improved effectiveness and efficiency for both the Business and the Customer.
Key to the success of the role is the ability to maintain the identity of individual staff while establishing a single standardised EMEA way for instrument service and customer technical support.
Person Specifications
Demonstrable service management experience, preferably within a medical devices company, along with strong financial and commercial understanding,
A proven track record of success in programs associated with Staff and Instrument performance aligned to quantifiable measures, as well as achieving change and turning words into action.
You’ll be a Strong communicator with an ability to influence effectively,
An ability and willingness to challenge and lead change by example with a highly collaborative approach,
Knowledge of local service practices and ways of working.
Willingness to work in the Watford Head Office 3 days a week.
Package
Salary negotiable dependent on experience.
£10% bonus.
Company Car (non-negotiable – car allowance not available).
Pension matched up to 8%.
Private health & dental insurance with Bupa.
Life insurance & income protection.
25 days holiday plus an extra day off on your birthday.
Work from home 2 days per week (after training).
Cycle to work scheme, free on-site parking, employee discounts at many retailers & gyms, employee referral scheme & Help@hand (24/7 online GP, mental health support, & virtual wellbeing program).
Even if you do not fit the criteria, we still want to hear from you! We have over 300 jobs not advertised on the website that you could be a perfect fit for!
Locations
Amersham
Aylesbury
Barnet
Borehamwood
Brent
Broxbourne
Buckingham
Dunstable
Ealing
Enfield
Fulham
Greenford
Haringey
Harpenden
Harrow
Hatfield
Hayes
Hemel Hempstead
Hertford
High Wycombe
Hitchin
Leighton Buzzard
Luton
Maidenhead
Marlow
Milton Keynes
Newport Pagnell
North London
North West London
Northolt
Pinner
Radlett
Rickmansworth
Royston
Ruislip
Slough
Southall
St Albans
Stevenage
Waltham Cross
Watford
Welwyn
Wembley
West London
Westminster
Windsor
Previous Listing
Date Updated
04 Sep 2025
Job reference
74879
Categories
Full Time
Permanent
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This role has been filled
Hiring contacts
James Dolan
Expertise:
Chemistry, Life Science, Management, Physics, Service Engineering
This role has been filled
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