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Applications Specialist
Scientific Supplier
Internal Technical Support
South UK
Call 01494 818 052
Immunology
Molecular Biology
Diagnostics
Role Overview
You will provide hands-on application support to customers across the UK, delivering training, troubleshooting, and technical expertise both on-site and remotely, while supporting implementations, product launches, and sales activities.
Company Information
Zenopa is partnering with a global leader in in vitro diagnostics (IVD). Our client is renowned for their immunodiagnostic and molecular diagnostic products, striving to maximise growth in sales while maintaining high standards of customer care and product quality. They promote a culture driven by accountability, operational excellence, customer focus and a positive, inclusive work environment that supports personal fulfilment, critical thinking and collaboration.
Role Requirements
Deliver exceptional application support to customers across the UK, providing on-site and remote troubleshooting, complaint management, and technical expertise, with occasional international support.
Support new customer implementations, system upgrades, and assay launches, including delivering training, presentations, and product demonstrations.
Actively assist sales activities such as tenders, exhibitions, and customer meetings, collaborating with Sales, Service, Marketing, and Customer Support to ensure a seamless experience.
Contribute to workflow optimisation, validation, and verification activities while building strong relationships with customers, key opinion leaders, and internal stakeholders.
Log activities accurately, work to defined KPIs, and stay informed on market trends, competitor activity, and customer needs.
Travel extensively across the South UK, with occasional UK & Ireland travel, overnight stays, weekend work, and participation in regional and international meetings.
Person Specifications
A degree (or higher) in a Life Science or related discipline.
Experience in an Application Specialist, Product Specialist, or Customer Support role (diagnostics environment).
Strong interest or experience in Immunoassay and Molecular diagnostics.
Confident communicator who can engage effectively with customers and internal teams.
Highly organised, proactive, and able to manage multiple priorities.
Comfortable working independently and coping under pressure.
Strong IT skills; experience with Laboratory Information Systems is an advantage.
Full UK driving licence and willingness to travel extensively.
Package
Salary: Competitive depending on experience level.
Annual bonus.
Company car.
Private Health Insurance.
Holiday: 25 days + bank holidays.
Pension.
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Locations
Amersham
Ashford
Aylesbury
Banstead
Barnet
Basildon
Beckenham
Benfleet
Bexley
Bishop's Stortford
Borehamwood
Bourne
Brackley
Brent
Brentwood
Brighton
Bromley
Broxbourne
Buckingham
Bury St Edmunds
Camberwell
Cambridge
Camden
Canterbury
Carshalton
Caterham
Chelmsford
Chigwell
City of London
Clacton-on-Sea
Clapham
Colchester
Corby
Crawley
Cromer
Croydon
Dagenham
Dartford
Deptford
Dereham
Dunstable
Ealing
East Central London
East London
Eastbourne
Ely
Enfield
Felixstowe
Fulham
Gatwick
Gravesend
Grays
Great Yarmouth
Greenwich
Hackney
Haringey
Harlow
Harpenden
Harrow
Harwich
Hatfield
Haywards Heath
Hemel Hempstead
Herne Bay
Hertford
High Wycombe
Hitchin
Hornchurch
Horsham
Hove
Ilford
Ipswich
Islington
Kettering
Leighton Buzzard
Lewes
Lewisham
Leyton
Loughton
Luton
Maidstone
Margate
Medway
Milton Keynes
Mitcham
Morden
Newmarket
Newport Pagnell
North London
North West London
Northampton
Norwich
Orpington
Peterborough
Pinner
Purley
Putney
Radlett
Rayleigh
Redhill
Rickmansworth
Romford
Royston
Ruislip
Saffron Walden
Sevenoaks
Sidcup
South East London
South West London
Southend-on-sea
St Albans
Stamford
Stevenage
Stratford
Sudbury
Sutton
Thetford
Tonbridge
Towcester
Tunbridge Wells
Upminster
Waltham Cross
Walthamstow
Wandsworth
Watford
Welwyn
Wembley
West Central London
West London
Westminster
Whitstable
Wickford
Wimbledon
Date Updated
09 Feb 2026
Job reference
75487
Categories
Full Time
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