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Customer Care Specialist

Scientific Supplier
Sales Mgmt Team inc Dir
Stevenage
£30,000 - £35,000

Role Overview

You will be the primary point of contact for our client’s customers in the UK and Ireland, ensuring a high level of service and satisfaction.

Company Information

We’ve partnered with a global leader in the life science industry to find a Customer Care Specialist for their UK-based team. This is an excellent opportunity for a detail-oriented professional to join a company known for its innovative lab equipment and solutions.

Role Requirements

Customer Support: Handle all customer enquiries and communications via phone and email.
Order Management: Process and manage customer orders from entry to delivery, utilising internal systems such as SAP and Microsoft Dynamics.
Complaint Resolution: Efficiently address and resolve customer complaints to ensure a positive outcome.
Cross-Functional Collaboration: Serve as a key liaison, working closely with the sales, technical support, and logistics teams to ensure seamless operations.

Person Specifications

We are seeking a candidate with a strong foundation in science and a commitment to customer service.
A science degree is highly preferred.
Previous experience in a customer-facing role is ideal.
Experience with ERP and CRM systems (ideally SAP) and proficiency with the Microsoft Office Suite.
Strong verbal and written communication skills.
Ability to work effectively both independently and as part of a team.

Locations

Buckingham
Cambridge
Dunstable
Ely
Harpenden
Hatfield
Hertford
Hitchin
Leighton Buzzard
Luton
Milton Keynes
Newmarket
Newport Pagnell
Royston
Saffron Walden
St Albans
Stevenage
Welwyn
Previous Listing
Date Updated
09 Oct 2025
Job reference
75027
Categories
Full Time
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