Customer Services Applications Specialist

Reporting to the Customer Relationships Centre Manager, you will act as the first line of technical and applications support, primarily via phone and email.

Our client is a global leader in in-vitro diagnostics (IVD), with a strong reputation for innovation in microbiology and molecular biology. Their technologies support healthcare providers, laboratories, and hospitals worldwide, helping to improve patient outcomes and advance clinical decision-making. The company is known for investing heavily in training, employee development, and cutting-edge scientific solutions, offering excellent career growth opportunities for specialists within the field.

Previous experience in technical support or as a Biomedical Scientist (BMS) in microbiology and/or molecular biology.
Strong organisational skills with the ability to manage multiple cases.
Excellent communication skills – confident on the phone and professional in email correspondence.
Empathetic, patient, and customer-focused approach.
Eager to learn and adaptable within a dynamic team environment.
Experience working with diagnostic systems or IVD technologies.
Familiarity with microbiology/molecular solutions.
Broader technical support experience within the diagnostics industry.

Bonus: Equivalent to 2 months’ salary (+ company multiplier).
Holidays: 25 days annual leave.
Home working allowance.
Initial 1-week training in France.
Probation: 6 months.

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