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Role Filled

Field Service Engineer

Medical Devices & Equipment
Engineers Field & Depot
Biomedical
South East
£35,000 - £42,000
Theatre/Critical Sector

Role Overview

We are seeking a skilled and experienced Field Service Engineer to join our team to manage the South UK Region. As a Field Service Engineer, you will be responsible for providing technical support and maintenance services for our products at customer sites. Your primary goal will be to ensure the smooth operation, troubleshooting, repair, and maintenance of our products while delivering exceptional customer service. This is a hands-on role that requires a strong technical background, excellent problem-solving skills, and the ability to work independently.

Company Information

As a family-owned and operated business, our client develops, manufactures and markets surgical systems for professional use in various medical disciplines all over the world. Our client leads the market in many countries and is therefore an inherent part of the working processes in the OR. The products are thus helping to provide the best possible treatment for patients. The portfolio comprises devices and instruments for electrosurgery, thermofusion, plasmasurgery, cryosurgery and hydrosurgery. By combining these technologies, innovative applications become possible, particularly in general surgery, gastroenterology, gynecology, pulmonology and urology.

Our client employs more than 1000 people worldwide, over 650 of them in Germany. Approx. 170 employees work in research and development. The intensive collaboration with renowned users from medical schools and hospitals is the key to success with which our client successfully furthers developments in medicine.

Role Requirements

· Travel to customer sites to inspect (PPM), repair, and maintain our products.
· Conduct equipment inspections, diagnose malfunctions, and perform necessary repairs or adjustments.
· Provide technical assistance and support to customers in person, via phone/email or via Video Call (MS Teams or FaceTime), addressing their enquiries and resolving technical issues effectively.
· Collaborate with cross-functional teams, including sales and customer service, to ensure customer satisfaction and efficient resolution of technical problems.
· Perform routine maintenance and calibration on equipment to ensure optimal performance and prevent breakdowns in line with our Service Contract T’s&C’s.
· Create detailed service reports, documenting all activities, repairs, and replacements performed.
· Train customers on the proper use and maintenance of our products, ensuring they have a clear understanding of the equipment’s functionality and safety procedures.
· Stay up to date with product knowledge, industry trends, and technological advancements through continuous learning and professional development.

Person Specifications

· Bachelor’s degree in Engineering or a related technical field (or equivalent work experience).
· Proven experience as a Field Service Engineer.
· Strong knowledge of electrical and electronic systems, as well as troubleshooting and repair techniques.
· Proficiency in using diagnostic tools, equipment, and software applications.
· Excellent problem-solving skills with the ability to analyze complex technical issues and provide effective solutions.
· Strong customer service orientation and interpersonal skills to establish positive relationships with customers and provide exceptional service.
· Effective communication skills, both verbal and written, with the ability to explain technical concepts to non-technical individuals.
· Flexibility to travel frequently and work independently at customer sites, often in different locations.
· Valid driver’s license and willingness to adhere to all safety regulations and guidelines.
· Ability to work under pressure and meet deadlines while maintaining a high level of professionalism and attention to detail.

Package

· Competitive Salary
· Annual Bonus based on performance
· Contributory Pension Scheme
· Private Medical Insurance (upon completion of probation)
· Company Car, Laptop and Mobile Phone
· Regular training provision in the UK and our Germany Head Office

Locations

Aldershot
Amersham
Andover
Aylesbury
Banbury
Banstead
Barnet
Basingstoke
Beckenham
Bexley
Bicester
Bishop's Stortford
Borehamwood
Brackley
Bracknell
Brent
Brentwood
Bromley
Broxbourne
Buckingham
Camberley
Camberwell
Cambridge
Camden
Carshalton
Caterham
Chelmsford
Chertsey
Chessington
Chigwell
Chippenham
Cirencester
City of London
Clapham
Corby
Coventry
Croydon
Dagenham
Dartford
Deptford
Dunstable
Ealing
East Central London
East London
Egham
Ely
Enfield
Epsom
Faringdon
Fulham
Gloucester
Gravesend
Grays
Greenford
Greenwich
Guildford
Hackney
Haringey
Harlow
Harpenden
Harrow
Hatfield
Hayes
Hemel Hempstead
Hertford
High Wycombe
Hitchin
Hornchurch
Ilford
Islington
Kettering
Kingston-upon-Thames
Leamington Spa
Leatherhead
Leighton Buzzard
Lewisham
Leyton
Loughton
Luton
Maidenhead
Malmesbury
Marlow
Milton Keynes
Mitcham
Morden
Newbury
Newmarket
Newport Pagnell
North London
North West London
Northampton
Northolt
Nuneaton
Orpington
Oxford
Pinner
Purley
Putney
Radlett
Reading
Richmond upon Thames
Rickmansworth
Romford
Royston
Rugby
Ruislip
Saffron Walden
Sailsbury
Sidcup
Slough
South East London
South West London
Southall
St Albans
Staines
Stevenage
Stratford
Stroud
Sutton
Swindon
Tewkesbury
Towcester
Twickenham
Upminster
Waltham Cross
Walthamstow
Wandsworth
Watford
Welwyn
Wembley
West Central London
West London
Westminster
Wimbledon
Windsor
Witney
Woking
Wokingham
Previous Listing
Date Updated
18 Aug 2023
Job reference
71706
Categories
Full Time
Permanent
Take Experience
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This role has been filled
Hiring contacts
Dan (1)
Daniel Holmes
01494 818 002
Expertise: Business Development, Life Science
This role has been filled

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Why Zenopa?

We aim to operate and maintain the following set of core values

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01

We liaise on your behalf

Required equipment, e.g. cars, laptops, mobiles, we negotiate with the employer source and manage these on your behalf.

02

Solid Industry Relationships

Our recruitment teams have built relationships with some of the UK’s most prestigious pharmaceutical companies

03

High Success Rate

Our structured recruitment approach allows us to deliver consistently successful outcomes for both clients and candidates, supporting long-term placements and repeat partnerships.

04

Systems that work for you

As an ISO 9000 organisation we have fully defined systems that are regularly audited. You can be assured we consistently following processes that deliver for all.