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Field Service Engineer
Scientific Supplier
Engineers Field & Depot
IVD
South West + East Wales
£40,000 - £45,000
Diagnostics
Role Overview
Our client is seeking a Field Service Engineer to support customers across the South West and South Wales. You’ll be responsible for servicing, maintaining, fault finding, repairing and installing a range of laboratory diagnostic instrumentation within NHS pathology laboratories, ensuring customers receive a high level of technical support and minimal equipment downtime.
Company Information
Our client is a well-established provider of specialist laboratory diagnostic solutions, supplying high-quality instrumentation and reagents to NHS pathology laboratories, healthcare organisations and research facilities across the UK and Europe. Working in partnership with globally recognised manufacturers, they support a broad portfolio of technologies across immunodiagnostics, histology, haematology and microbiology. With a strong reputation for technical expertise, customer service and long-standing industry partnerships, they offer engineers the opportunity to work on advanced diagnostic systems within a supportive and collaborative environment.
Role Requirements
Carry out preventative maintenance, servicing and breakdown repairs on diagnostic instrumentation.
Diagnose and resolve electrical, electronic, mechanical and software faults.
Install, commission and relocate laboratory equipment.
Perform hardware and software upgrades in line with manufacturer procedures.
Provide technical support both remotely and on customer sites.
Complete accurate service documentation and maintain vehicle stock levels.
Build strong customer relationships whilst managing your own territory.
Attend manufacturer training and participate in the on-call rota once fully trained.
Person Specifications
Previous Field Service Engineering experience on complex electrical or electronic equipment.
Background within IVD, scientific instrumentation, semiconductor equipment or military engineering would be advantageous.
Strong electrical/electronic fault-finding and problem-solving skills.
Excellent customer-facing communication and organisational skills.
Full UK driving licence and willingness to travel across the South West and South Wales.
Need to be willing to potentially have to stay away from home 1 or 2 nights a week.
Engineering qualifications are desirable.
Package
Basic salary up to £45,000 (depending on experience)
Annual bonus scheme
Company vehicle
Company credit card (fuel, hotels & subsistence)
Pension contribution
Laptop, iPad & mobile phone
Company clothing and tools
Death in Service benefit
21 days annual leave plus bank holidays, increasing with service
Christmas shutdown
37-hour working week
Comprehensive manufacturer training and ongoing development
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Locations
Bridgend
Bristol
Caerphilly
Cardiff
Chepstow
Chippenham
Cirencester
Clevedon
Droitwich
Ebbw Vale
Faringdon
Gloucester
Malmesbury
Malvern
Merthyr Tydfil
Newport
Pontypool
Stroud
Swindon
Tewkesbury
Weston-super-Mare
Worcester
Date Updated
30 Jun 2026
Job reference
75870
Categories
Full Time
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Hiring contacts
Bilal Hussain
Expertise:
Chemistry, Medical Devices, Physics, Service Engineering
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