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Laboratory Support Coordinator
Role Overview
You’ll serve as the technical backbone of our field operations-offering hands-on, real-time support to NHS labs using oour equipment. You’ll work closely with lab teams, helping them get the best out of our systems while keeping things running smoothly.
Company Information
Our client is a world leader in medical diagnostics, a company known for innovation, integrity, and impact. This company is a major global market player in supplying tools and technologies for disease identification; they have been expanding their competencies in genomics and data-driven medicine. Their success is built on innovation, curiosity and diversity.
Role Requirements
Deliver on-site technical support to hospital laboratories across your assigned patch.
Handle reactive service visits and provide training to lab staff on our systems and best practices.
Be the face in the lab ensuring exceptional customer experiences and technical communication.
Troubleshoot electro-mechanical and IT-related issues on high-end medical diagnostics equipment.
Coordinate with a team of 4 regional engineers to cover 7 hospitals efficiently.
Travel across sites using a company car (or receive allowance) while maintaining flexibility in working hours.
Person Specifications
HND or higher in Electro-Mechanical Engineering (or related field).
Field experience in diagnostic, medical, or hospital engineering environments.
A strong grasp of regulatory compliance and confidentiality standards in healthcare.
Solid experience with complex medical equipment (e.g., MRI, diagnostics platforms).
A natural people person-able to present technical concepts clearly to non-technical users.
Full UK driving license and willingness to travel across hospital sites.
You’ll Cover These Locations:
· Bournemouth
· Poole
· Dorset
· Royal Hampshire
· North Hampshire
· Portsmouth
· Salisbury
Package
Bonus: 12% performance-based.
Company Car Allowance: £7,200 (or company car).
Clear Career Progression to Technical Specialist and beyond.
Ongoing Training & Development from a global leader in diagnostics.
Even if you do not fit the criteria, we still want to hear from you! We have over 300 jobs not advertised on the website that you could be a perfect fit for!
Locations
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We aim to operate and maintain the following set of core values