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Role Filled

Remote Support Engineer

Medical Devices & Equipment
Engineers Field & Depot
Internal Technical Support
Medical Imaging
UK- Remote
£20,000 - £25,000
Imaging

Role Overview

Overall Purpose: Be the first point of contact for all our customers’ service calls, providing remote support to resolve customer queries over the phone. Ensure customer service levels are met, and field engineers are supported.

This is a remote based role, we are open to candidates to be located anywhere in the UK. The companies offices are based in Bedford so willingness to travel here when required is necessary.

Company Information

Are you passionate about providing exceptional customer service and resolving technical issues? We are looking for a dynamic individual to join our team as a Remote Support Engineer. As the first point of contact for customer service calls, you will play a crucial role in ensuring customer satisfaction and supporting our field engineers

Role Requirements

· Serve as the first point of contact for customers seeking technical assistance over the phone or email.
· Perform remote troubleshooting through diagnostic techniques and pertinent questions.
· Determine the best solution based on the issue and details provided by customers.
· Walk the customer through the problem-solving process.
· Direct unresolved issues to Level 2 support engineers.
· Create break/fix cases, record actions, problems, and their resolution in the service system.
· Follow up and update customer status and information.
· Manage field engineer’s diaries.
· Ensure engineer spare parts requests are issued in a timely fashion.

Person Specifications

· Engineering graduate or apprentice level
· Hands on, engineering experience is desirable
· Educated to A-level or BTEC level, ideally in an Engineering, Science, or Technical discipline.
· Customer service orientation; making efforts to listen to and understand the customer (both internal and external) and giving high priority to customer satisfaction.
· Excellent telephone skills.
· Salesforce/Service Cloud experience would be a distinct advantage.
· Adaptable and flexible and be motivated to learn new tasks and processes quickly.
· Able to think creatively to innovate and resolve problems.
· Excellent verbal and written communication skills and must demonstrate effective working relationships with other service/support groups.
· Desire to increase engineering knowledge.
· Full driving license and full rights to work in the UK without sponsorship.

Package

· Salary up to £25,000
· 10% bonus
· Pension
· 26 days annual leave
· Opportunity to be at the forefront of customer service and technical support in the medical systems industry.
· Collaborative and supportive work environment.
· Ongoing learning and development opportunities.

If you are ready to take your engineering and customer service skills to the next level, we invite you to apply for this exciting opportunity.

Apply now and shape the future of medical systems!

Locations

Aberdeen
Accrington
Airdrie
Aldershot
Alfreton
Alloa
Altrincham
Amersham
Andover
Annan
Arbroath
Ashford
Ashton-under-Lyme
Aylesbury
Ayr
Banbury
Bangor
Banstead
Barnard Castle
Barnet
Barnsley
Barrow
Basildon
Basingstoke
Bath
Beckenham
Benfleet
Berwick
Beverley
Bexley
Bicester
Birkby
Birmingham
Bishop Auckland
Bishop's Stortford
Blackburn
Blackpool
Blairgowrie
Bognor Regis
Bolton
Bootle
Borehamwood
Bourne
Bournemouth
Brackley
Bracknell
Bradford
Bradley
Brecon
Brent
Brentwood
Bridgend
Bridgmorth
Bridgwater
Bridport
Brierley Hill
Brighton
Bristol
Bromley
Bromyard
Broxbourne
Buckingham
Burnham-on-Sea
Burnley
Burton upon Trent
Bury
Bury St Edmunds
Buxton
Caerphilly
Caithness
Callander
Camberley
Camberwell
Cambridge
Camden
Cannock
Canterbury
Cardiff
Carlisle
Carmarthen
Carshalton
Caterham
Cheadle
Chelmsford
Chepstow
Chertsey
Chessington
Chester
Chester Le Street
Chesterfield
Chichester
Chigwell
Chippenham
Chorley
Christchurch
Cirencester
City of London
Clacton-on-Sea
Clapham
Cleethorpes
Clevedon
Cleveland
Colchester
Consett
Conwy
Corby
Coventry
Cowdenbeath
Crawley
Crewe
Crieff
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Croydon
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Dalkeith
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Darwen
Deeside
Deighton
Denbigh
Deptford
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Hayes
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Hebden Bridge
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Hove
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Ilkley
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Prescot
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Purley
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Previous Listing
Date Updated
26 Feb 2024
Job reference
72534
Categories
Full Time
Permanent
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