Support Technician

Company Overview
Our client is a global company specialising in veterinary dentistry, helping veterinary practices deliver confident dentistry from diagnosis through to treatment.
The business provides veterinary teams with dental products, practical solutions and education, supported by technical expertise and dependable service.
You’ll join a supportive, close-knit team with opportunities to develop your technical expertise through on-the-job training across the product and software range.
We’re looking for a Support Technician to join the Support Team, based at Deer Park Business Park in Northampton.
This is a full-time, permanent, on-site role working Monday to Friday, 37.5 hours per week.
You’ll provide first-line technical support for dental equipment and software, helping customers resolve issues via telephone, email and remote access.
The role covers both hardware and software support, managing technical cases through the CRM system, coordinating spare parts and working with internal teams and external suppliers to ensure issues are resolved efficiently.

We’re looking for someone with previous experience in technical support, helpdesk or IT support, ideally within a medical or dental environment.
You’ll ideally have:
– Experience supporting hardware, software and networked systems.
– Experience with remote installations and PC/workstation configuration.
– Strong troubleshooting and problem-solving skills.
– Excellent verbal and written communication skills.
– A customer-focused and professional approach.
– The ability to explain technical information clearly to non-technical users.
– Strong organisation and attention to detail.
– The ability to manage multiple cases and priorities.
– Experience using CRM systems in customer support would be desirable.
– Experience within dental, veterinary or medical equipment would be desirable.
– An IT, biomedical engineering or relevant technical qualification would be desirable.
– The ability to work well under pressure and as part of a team.

– 20 days annual leave.
– Free on-site parking.
– On-the-job training across the product and software range.
– Opportunity to develop technical expertise.
– Opportunities to progress within the Support Team.
– Full-time, permanent position.
– Monday–Friday working week, 37.5 hours per week.