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Role Filled

Technical Manager

Scientific Supplier
Engineers Field & Depot
Internal Technical Support
Diagnostics (Technical Services)
West Midlands
£60,000 - £68,800
Diagnostics

Role Overview

You will lead a team providing frontline support, account ownership, implementation, technical and systems support, and administration. The team also handles troubleshooting, fault ownership, proactive support using digital tools, and preventative maintenance.

Company Information

Zenopa have partnered with a global leader in diagnostics, developing high-quality diagnostic tests, instruments, and digital solutions . These products and services address the prevention, screening, diagnosis, and monitoring of diseases . The company operates in over 100 countries, serving healthcare professionals and patients worldwide .

Role Requirements

Lead and mentor a team of Field Service Engineers to deliver high-quality service across the region.
Ensure all core service activities are completed efficiently, productively, and within budget.
Align closely with sales and other teams to deliver a seamless and differentiated customer experience.
Build and maintain a skilled, capable, and well-placed technical team.
Attend customer review meetings to outline key achievements and objectives attained.

Person Specifications

Experience working as a Field Service Engineer within the IVD industry.
Ideally management/ mentoring experience.
Degree educated in a life science subject or equivalent.
Experience in a line management role or the ability to demonstrate line management skills.
Ability to provide effective support for pathology laboratory solutions.

Package

Car Allowance £8,400.
12% bonus.
Contributory Pension Scheme (you may invest 3, 4 or 5% of your salary and they will double your contribution).
Flexible benefits plans.
Opportunity to buy company shares at a 20% discounted rate.

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Locations

Birmingham
Bridgmorth
Brierley Hill
Cannock
Coventry
Crewe
Droitwich
Dudley
Leamington Spa
Leek
Lichfield
Malvern
Market Drayton
Nantwich
Northwich
Nuneaton
Rugby
Sandbach
Shifnal
Solihull
Stoke-on-Trent
Stone
Stourbridge
Telford
Tipton
Uttoxeter
Walsall
Warwick
Willenhall
Wolverhampton
Worcester
Previous Listing
Date Updated
13 May 2025
Job reference
74497
Categories
Full Time
Permanent
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