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Technical Support Scientist
Scientific Supplier
Internal Technical Support
Southampton
Speak to Bailey
Molecular Biology
Role Overview
Our client is seeking a Technical Support Scientist to join their experienced technical team based in the South. This is a highly varied role combining scientific technical support with instrumentation demonstrations, servicing, troubleshooting, and customer engagement activities.
The successful candidate will provide expert support to customers primarily across the UK- the role will involve a mixture of office-based technical support, laboratory coordination, and occasional travel to customer sites for demonstrations, maintenance, workshops, and servicing activities.
This opportunity would suit an enthusiastic scientist looking to move into a more commercial and customer-focused environment while remaining highly technical and hands-on.
Company Information
We are recruiting on behalf of a globally recognised life sciences organisation with an excellent reputation for scientific innovation, customer support, and employee development. The company operates across international markets while maintaining a collaborative and people-focused culture within the UK team.
Known for their strong staff retention and supportive environment, they are passionate about creating a workplace where individuals can develop technically and professionally over the long term. The business supports customers across academia, biotech, pharmaceutical, healthcare, and applied science sectors, delivering both reagent and instrumentation solutions.
Role Requirements
-Provide scientific and technical support via phone, email, and live chat
-Troubleshoot customer queries relating to instrumentation and applications
-Carry out instrument demonstrations, maintenance, servicing, and basic repairs
-Support customer workshops, training sessions, and proof-of-principle activities
-Coordinate laboratory readiness for demonstrations and customer visits
-Work closely with internal commercial and technical teams to deliver customer support projects
Person Specifications
Our client is looking for a motivated and personable scientist who combines strong technical knowledge with excellent communication skills and a collaborative approach. We would consider 3 profiles:
-PhD with some post doc experience
-Fresh PhD
-BSc with more extensive lab experience
Package
Strong basic
Bonus
Pool Car
PHI
Pension
Cycle to work
More to discuss
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Date Updated
02 Jun 2026
Job reference
75802
Categories
Full Time
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