Training Associate Specialist

Customer Training
Administer and deliver customer training courses in customer laboratory.
Continually update training course material to reflect new practice or new features.
Create and manage training courses using the customer LMS system.

Administration
Ensure all documents are completed according to the required standard.
Create and update as required documentation relating to training, SOPs and customer information.
Create training records on customer LMS.

Product Support
Attend customer sites.
Assist Product teams with Application information.
Provide Product & customer application assistance as required.
Assist instrument troubleshooting.

Regulatory Affairs
Deal with regulatory issues as priority within strict timeframes.
Communicate and record data as detailed in process.
Conduct full investigation of incident(s).

General
Good and effective communication with customers, peers, and management.
To look after and maintain any company property supplied.
Maintain high level of customer account management and organisational skills.
Assist to achieve all department and company KPI’s.