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Application Support Specialist – Mass Spectrometry

Scientific Supplier
Internal Technical Support
Technical Support
Burgess Hill/ West Sussex
£45,000 - £49,700
Scientific Mass Spectrometry

Role Overview

This role involves handling inquiries, troubleshooting failures, conducting training, and ensuring information and knowledge transfer. You will be responsible for remote and on-site service activities and provide support to customers and field service engineers in EMEA.

Company Information

We are seeking a highly skilled and experienced Application Support Specialist, expert in Mass Spectrometry and/or Liquid Chromatography (LC) to join our international Customer Support Team for EMEA (Europe & Middle East). As an Application Support Specialist, you will be responsible for providing comprehensive support to our customers in hospitals and commercial laboratories in EMEA with a focus on Mass Spectrometry.

Role Requirements

· You will handle customer and staff inquiries through phone, digital tools, and written communication.
· You will identify and troubleshoot failures remotely and manage complex complaints.
· You conduct customer and staff training on the Mass Spec analyzer.
· You support product updates, launches and monitoring.
· You perform different on-site service activities (e.g. installations, maintenances and modifications) and troubleshoot complex failures

Person Specifications

· Bachelor’s/Master’s Degree in biology, chemistry, medicine)
· Extended experience in the medical or technical environment, with a focus on quantitative mass spectrometry
· Seeking for an expert experienced in quantitative mass spectrometry with a profound knowledge in liquid chromatography
· Strong application knowledge in medical analysis systems and quality assurance
· In-depth knowledge of indication and analytics in laboratory medicine
· Availability to travel up to 25% of the time.

Package

Bonus 12%
Car Allowance £7,200

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    Further Details/Cover Note

    Locations

    Aldershot
    Ashford
    Banstead
    Beckenham
    Brighton
    Bromley
    Camberley
    Carshalton
    Caterham
    Chertsey
    Chessington
    Crawley
    Croydon
    Eastbourne
    Egham
    Epsom
    Gatwick
    Guildford
    Haywards Heath
    Horsham
    Hove
    Kingston-upon-Thames
    Leatherhead
    Lewes
    Mitcham
    Morden
    Orpington
    Purley
    Redhill
    Richmond upon Thames
    Sevenoaks
    Staines
    Sutton
    Tonbridge
    Tunbridge Wells
    Twickenham
    Woking
    Date Updated
    16 Jul 2024
    Job reference
    73206
    Categories
    Full Time
    Permanent
    Take Experience
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    Why Zenopa?

    We aim to operate and maintain the following set of core values

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    01
    In house, contracting department.

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    02
    We liaise on your behalf

    Required equipment, e.g. cars, laptops, mobiles, we negotiate with the employer source and manage these on your behalf.

    03
    Solid Industry Relationships

    Our recruitment teams have built relationships with some of the UK’s most prestigious pharmaceutical companies

    04
    High Success Rate

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    05
    Systems that work for you

    As an ISO 9000 organisation we have fully defined systems that are regularly audited. You can be assured we consistently following processes that deliver for all.