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Application Support Specialist - Mass Spectrometry
Scientific Supplier
Internal Technical Support
Technical Support
Burgess Hill/ West Sussex
£45,000 - £49,700
Scientific Mass Spectrometry
Role Overview
This role involves handling inquiries, troubleshooting failures, conducting training, and ensuring information and knowledge transfer. You will be responsible for remote and on-site service activities and provide support to customers and field service engineers in EMEA.
Company Information
We are seeking a highly skilled and experienced Application Support Specialist, expert in Mass Spectrometry and/or Liquid Chromatography (LC) to join our international Customer Support Team for EMEA (Europe & Middle East). As an Application Support Specialist, you will be responsible for providing comprehensive support to our customers in hospitals and commercial laboratories in EMEA with a focus on Mass Spectrometry.
Role Requirements
· You will handle customer and staff inquiries through phone, digital tools, and written communication.
· You will identify and troubleshoot failures remotely and manage complex complaints.
· You conduct customer and staff training on the Mass Spec analyzer.
· You support product updates, launches and monitoring.
· You perform different on-site service activities (e.g. installations, maintenances and modifications) and troubleshoot complex failures
Person Specifications
· Bachelor’s/Master’s Degree in biology, chemistry, medicine)
· Extended experience in the medical or technical environment, with a focus on quantitative mass spectrometry
· Seeking for an expert experienced in quantitative mass spectrometry with a profound knowledge in liquid chromatography
· Strong application knowledge in medical analysis systems and quality assurance
· In-depth knowledge of indication and analytics in laboratory medicine
· Availability to travel up to 25% of the time.
Package
Bonus 12%
Car Allowance £7,200
Locations
Aldershot
Ashford
Banstead
Beckenham
Brighton
Bromley
Camberley
Carshalton
Caterham
Chertsey
Chessington
Crawley
Croydon
Eastbourne
Egham
Epsom
Gatwick
Guildford
Haywards Heath
Horsham
Hove
Kingston-upon-Thames
Leatherhead
Lewes
Mitcham
Morden
Orpington
Purley
Redhill
Richmond upon Thames
Sevenoaks
Staines
Sutton
Tonbridge
Tunbridge Wells
Twickenham
Woking
Previous Listing
Date Updated
06 Aug 2024
Job reference
73206
Categories
Full Time
Permanent
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