Bracco - Field Service Administrator

We are working with a leading organisation in the medical technology and diagnostic imaging sector to recruit a Field Service Administrator on a 12-month fixed-term contract.
You will support the field service team by coordinating customer requests, engineer schedules, service call-outs and contract administration, helping to ensure efficient service delivery and excellent customer support.
The role offers hybrid working, typically three days in the office and two days from home, with working hours of 8:30 am to 4:30 pm, Monday to Friday.
Your responsibilities will include:
– Handling customer calls, logging service requests and managing call-outs.
– Coordinating field service engineers’ schedules for maintenance, repairs and installations.
– Managing service contract renewals, preparing quotations and maintaining accurate contract records.
– Ordering spare parts and processing invoices for completed work.
– Updating Salesforce records with equipment installations, servicing and repairs.
– Communicating with customers and internal teams to ensure efficient service delivery.
– Supporting process improvements and following relevant company procedures, including those relating to adverse events and product complaints.

The ideal candidate will have:
– Previous experience in administration, customer service or service coordination.
– Working knowledge of SAP or Salesforce.
– Experience supporting field-based engineers or service teams.
– Strong organisational skills, attention to detail and communication abilities.
– A proactive approach to managing workloads, following up on tasks and resolving issues.
– The ability to work independently and collaboratively within a team.
Candidates from medical technology, engineering, plumbing, maintenance or other service-led industries are encouraged to apply.

– £30,000–£35,000 basic salary.
– 25 days’ annual leave plus bank holidays.
– Hybrid working arrangement.