Digital Service Engineer

As a Digital Service Engineer, you will be responsible for installing, servicing, maintaining and repairing digital X-ray and mammography equipment across London and the M25.
You’ll work directly with hospitals and imaging departments, carrying out fault finding, planned maintenance, upgrades and installations while ensuring equipment operates reliably and safely.
The equipment includes digital radiography (DR), computed radiography (CR), mammography systems, mobile X-ray systems, imaging workstations and associated software.
This is a good opportunity for an experienced Field Service Engineer, Medical Imaging Engineer or Biomedical Engineer looking to develop their career in medical imaging. Engineers from high-end medical device or military engineering backgrounds, including REME, RAF and Royal Navy, will also be considered if they have strong technical and fault-finding skills.
The position is home-based, ideally in East London, covering customer sites across London and within the M25. Overnight stays and out-of-hours work are very rare.

Zenopa is partnering with a globally recognised provider of medical imaging and healthcare technology.
Due to continued demand for its imaging solutions, they are looking to recruit a Digital Service Engineer to support hospitals and imaging departments across London and the M25.
You’ll receive full UK and international manufacturer training, working alongside an experienced service team with opportunities to develop specialist knowledge and progress your career within medical imaging.
Role Requirements
· Install, service, maintain and repair digital X-ray and mammography equipment.
· Carry out planned preventative maintenance, upgrades and fault finding.
· Support installations, including pre-installation site visits and project updates.
· Assist sales and applications teams with equipment demonstrations.
· Respond to technical enquiries from customers and internal colleagues.
· Take ownership of technical issues and escalate where necessary.
· Manage spare parts and maintain accurate car stock inventory records.
· Train customers on equipment use before and after installation.
· Complete accurate service reports and documentation in line with ISO 13485 and ISO 9001 requirements.
· Follow company health and safety procedures and patient data requirements.
· Build and maintain strong relationships with customers across the territory.
Person Specifications
· Experience in Field Service Engineering, ideally within medical devices, medical imaging or X-ray equipment.
· Strong electrical, electronic and technical fault-finding skills.
· Experience with X-ray, digital radiography (DR), computed radiography (CR) or mammography equipment is highly desirable.
· Military engineering experience, particularly REME, RAF or Royal Navy, will be considered.
· Knowledge of networking within a Microsoft Windows environment.
· An HNC, HND or degree in an engineering discipline is desirable but not essential.
· Strong customer service and communication skills, with the ability to manage customer concerns professionally.
· Organised, proactive and able to work independently under pressure.
· Full UK driving licence.

· Basic salary: Up to £45,000
· 10% OTE performance bonus
· Company car or £540 per month car allowance
· Pension (6% employer contribution / 3% employee contribution)
· Private medical cover and life assurance
· 26 days annual leave plus bank holidays
· Overtime paid at time and a half
· Full UK and international manufacturer training
· Opportunity to develop specialist knowledge across medical imaging equipment
· Long-term career progression within a globally recognised healthcare technology business