Field Service Engineer

Responsible for properly supporting the accounts in their area, by providing the hardware/software maintenance of products and/or associated peripheral equipment. Major responsibilities center on ensuring customer satisfaction and actively promoting all Field Service offerings. Understands HIPAA privacy issues and how it applies to his or her job in dealing with x-ray film and working inside a medical facility. The Senior Field Service Engineer prepares his / her own schedule with little no guidance from management.

Our client is an exclusive distributor and service provider of medical diagnostic imaging equipment throughout the New York, New Jersey, Eastern Pennsylvania, and Delaware areas.
They offer customers quality solutions, service and support on a wide range equipment. The complete line of products and customized solutions help meet all your needs and budgets.

Must possess a minimum of an Associate’s degree in Electronics Technology or equivalent experience.
Must have a minimum of five years of experience in medical image technology in a field service environment
Must have excellent written and verbal communications skills. Requires strong interpersonal skills necessary to direct and support third party service technicians
Must have effective customer service skills to negotiate satisfactory resolution to end-users at multiple levels (technicians, radiologists, physicists, and management)
Must have excellent photochemical, electromechanical, computer, and troubleshooting skills
Must be computer literate, have excellent understanding of DOS and Windows operating systems
Good organizational skills needed to handle multiple tasks with varying timetables
Demonstrated team building credentials and willingness to share expertise
Demonstrated computer literacy
Ability to network internally/externally to resolve technical issues
Able to work non-traditional work schedules involving late nights and occasional weekends
Travel required – minimum 60%

Pay: $80,000 – $120,000 per year
401(k) matching
Dental insurance
Health insurance
Vision insurance